Articles

Photo by Sam Lion Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” The question then is, how do you make those...

Local businesses have the power to make LGBTQ people feel safe and valued—from a small-town gay bar that raises funds for the community to the barber who...

Summer is officially here! To celebrate, we’re rounding up the last six months of Yelp updates and features that will help your Yelp Business Page...

A great business idea creates a solution, bringing something unique that the community wants and needs. This can be something brand new, but it can also be...

Getting business licenses is a key part of getting your company off the ground. Find out how to obtain the right licenses now.

Turning a personal passion into a business is an exciting endeavor—whether you’re an avid book collector, have a knack for makeup, or, like James Morro...

Fairmount Bicycles, a queer-owned bike shop in the Fairmount neighborhood of Philadelphia, is known for its friendly and inclusive atmosphere. Owner Shelly Walker shares how she’s grown her business to meet her neighborhood’s needs with two locations, great customer service, and other community initiatives.

On an industrialized street filled with carpet cleaner and window businesses in Mount Vernon, New York, a bubble machine is going full blast. It sparks not...

Today, Jove Meyer is a successful, New York-based wedding planner who prides himself on challenging the antiquated norms of the wedding industry. But working...

Women make up only 9.9% of the construction industry, and Judaline Cassidy is on a mission to change that. She is a feminist plumber, public speaker...

In this episode, you’ll hear how to build a reputation based on trust and how to provide customer value throughout the entire experience, even after the typical transaction period is over.

As summer approaches and people feel more confident getting back to their regular activities, it’s important for you to keep customers up to date on the...