The feedback formula: Unlock the guest insights that drive loyalty, frequency, and profit

Guest feedback isn’t just noise—it’s the blueprint for running a better, more profitable restaurant. In this free training, Michelin-awarded restaurateur and marketing expert Josh Kopel breaks down the three types of feedback every operator needs to pay attention to—and exactly how to turn that feedback into a flood of new customers, more repeat guests, and more money in the bank. Whether it comes from within your four walls, via text message, or online, we’ll show you how to make it actionable, trackable, and transformative.