How Crab House reduced line abandonment with YGM’s Waitlist

Dane Holt, General Manager at Crab House in San Francisco, shares his experience with Yelp Guest Manager.

Dane can rely on Yelp Guest Manager’s waitlist feature because it reduces FOH chaos, simplifies the guest experience, and sets the right tone. It’s easy for guests searching Yelp, as well as in-person visitors, to join the waitlist. Once they’re added, customers receive a text with an approximate wait time followed by a text when their table is ready. This allows them to enjoy the restaurant’s surroundings on Pier 39 and show up to Crab House happy.