How Shabuya doubled ROI with Yelp Guest Manager

Discover the secret behind the success of Shabuya, a thriving Japanese hot pot restaurant, and hear how Yelp Guest Manager helped revolutionize its service and skyrocket its guest covers.

Shabuya started as a solo local favorite, then grew to a West Coast sensation with multiple bustling locations in California and Hawaii. Corporate Operations Manager Reggie Guerrero was fully aware of the rising competition around him and turned to Yelp to help him secure a dominant footing in the market. Yelp Guest Manager not only enhanced Shabuya’s customer service but also dramatically increased its efficiency and sales figures.

Reggie shares how Yelp’s innovative solutions helped them double their ROI and increase their sales by 22% within just the first month of implementation. And customers are happy too: 65% of Shabuya’s guests are now using Yelp’s online waitlist and Kiosk.

Plus, learn more about the integration of Yelp with Google, which boosted its visibility and guest covers by 70%.