Turn useful insights into full tables
with the new Guest Experience Survey
Add it to Yelp Guest Manager to gather guest feedback, make smart improvements, and keep guests coming back.
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Uncover. Tweak. Win.
Short survey,
big impact
With just 8-10 questions, this all-encompassing survey offers meaningful insights.
Spot trends as you get more responses
See results right on your dashboard and find the most important areas to make changes.
Make positive changes
across the board
With in-depth results at your side, you can make the changes your guests are craving.
How it works
Guests receive a text with the survey link
Your team doesn’t lift an extra finger. The text is sent after guests’ delicious meal, and takes them directly to the survey.
Guests fill out a simple yet comprehensive survey
They’re asked to rate their experience overall, expand on multiple categories, and have space to add any other details they want to share.
View responses in your
Yelp Guest Manager dashboard
Responses come with data about guests’ visits, like their wait time and the date of service. Plus, unlock deeper insights when you integrate your POS.
Make smart changes to your restaurants
Show guests you’re listening to what they say, inspiring them to keep coming back for more.
Make smarter improvements with a little help from your guests
Frequently Asked Questions
Do I have to manually send the survey to each of my guests?
No. The survey is sent automatically to your guests’ phones, so there’s nothing extra for your team to do.
Do I need to read through each survey response?
You do not. We know your time is valuable, which is why the Guest Experience Survey dashboard is equipped with tools to help you quickly identify trends and make adjustments. View overall scores in the overview section and much more. Sign up for a demo to see it in action.
Can I use Guest Experience Survey to capture feedback from takeout customers?
Yes, Guest Experience Survey is designed to help you understand both the dine-in and takeout experiences, allowing you to make the right adjustments to keep growing your business.
What features does Yelp Guest Manager offer?
Yelp Guest Manager is a powerful platform that helps restaurants attract more guests by making tables available to book on Yelp, Google, Apple Maps, Facebook, Instagram, TikTok and more. Plus-tier customers also receive powerful tools, including POS integration, Toast integration, credit card holds, online guestbook, and more.
Can I integrate Yelp Guest Manager and Guest Experience Survey with my POS system?
Yes, we have a list of POS partners. Please schedule a time to talk to us to learn more.
How much is Yelp Guest Manager?
We offer different packages to serve the needs of your restaurant for as low as $129/month. Please visit our pricing page for details.