What's fresh on Yelp Guest Manager

Meet your 24/7 AI answering service built for busy restaurants that never want to miss a guest again.

Let it answer questions, handle reservations, text links to guests for takeout orders, share wait times, and free up your staff. For Yelp Guest Manager customers, it even connects automatically with your current table availability, reservation preferences, and party sizes on day one.

Updated for the Guest Experience Survey: Multi-location brands can now deploy custom questions across all restaurants in a group with one click of the button. Simply drop in a question and send it live. Guest Experience Survey will collect the data and create AI summaries for your team to review.

New for the Guest Experience Survey: You can now add personalized questions to the survey and get feedback on what matters most to you. Want to know if your new dish is too salty, or if the music is too loud? Just ask! With Custom Questions, it’s easy to find out the answers to those burning questions.

New for the Guest Experience Survey dashboard: AI Summary highlights key themes from your guests’ survey responses, so you can quickly spot important trends and focus on the changes your guests want most—all without the hassle of having to read every response!

Get direct guest feedback with the new Guest Experience Survey—available as an add-on to your Yelp Guest Manager plan.

Guests get a text survey after their visit and their responses show up in an easy-to-read dashboard. You can quickly see what’s working, fix what’s not, and improve your guests’ experience overall. The result? Happier guests and fuller tables.

Restaurants get messy, but your waitlist doesn’t need to. Waitlist Auto-Remove clears no-shows from the waitlist, giving guests accurate wait times and reducing clutter for your hosts.

Busy night? Now you can flex your floor plan fast. Yelp Guest Manager now lets you assign servers to multiple sections at once—no extra workarounds needed. It’s a new and easy way to ensure you get extra coverage where it’s busiest.

With Guaranteed Seating Areas on Yelp Guest Manager, you can now offer table-specific reservations, letting guests choose their favorite seating spots.

List View lets you see all your shifts in one place and search for past shifts by name. This makes it easy to use an existing shift as a template for creating a new one, eliminating the hassle of starting from scratch.

Make it even easier for your guests to stay updated about their table status. With Waitlist Status, guests receive real-time updates about their waitlist position and estimated seating time directly on their iPhone lock screen or home screen.

Schedule without the stress! The new Copy Shift feature lets you easily reuse settings from previous or active shifts on the Yelp Guest Manager schedule page. No more starting from scratch—quickly reuse past shifts to save time and hassle.

New table statuses like Appetizer, Entree, Dessert and Check Dropped keep your team in the loop without needing to take a lap.

With Table Usage, you will get clear and valuable insights into how long guests spend at their tables, from the moment they are seated to when they leave, and understand the flow of your dining experience like never before.

Empowering your team should be easy.

From changing floor plans to seeing analytics, User permissions allow you to tailor what each team member can do in the Yelp Business Owner account so everything is handled just how you want it.

That’s why we’re introducing a new suite of features on Yelp Guest Manager to provide your team all the info they need to plan, crush, and wrap-up a killer service. It’s easy to use and keeps a ton of data right at the host stand.

Online table management lets you edit reservations and table assignments from your Yelp Business Owner account on any mobile phone, tablet or laptop. So no matter where you are, you can keep tabs on your restaurant.