Know what your customers want and how to deliver it
For Yelp reviewer Karen N., the best mornings start with Bagel Master. For years, the school bus driver parked her empty bus in the parking lot next door to...
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
170 posts in Behind the Review
Using online reviews to strengthen your business
No small business owner wants to get a negative review. But according to customer service consultant Jeff Toister, even negative feedback can help you refine...
Filling a void with the perfect pizza
Perfect Pizza offers a quick and easy meal for families outside of San Diego—but that doesn’t mean it’s not memorable. Owner Latashia Robinson focuses...
Do what you love and love what you do
How does the owner of a fast casual, stir-fry chain curate a fine-dining experience? After expanding his first restaurant concept into 15 locations, Keene...
Methodically planning business growth and expansion
Expanding your business can be an intimidating process. Finding the right location, landlord, or contractor may all seem like a game of chance—that is...
Solid communication makes for a smooth operation
Running a small business is difficult, period—wearing multiple hats, answering phones, booking appointments, making sales calls, and even doing the actual...
Taking full care of your customers under one roof
Not every small business can be all things to all people. Customer preferences and expectations run the gamut. But when you’re able to identify your core...
Building strength and community through experience and compassion
San Angelo is a small town in West Texas, hours from the flashier cities in the Lone Star State, but it’s filled with 5-star businesses that help put the...
A playbook to navigating critical reviews
“I learned all about Yelp because of a negative review.” That’s Nic Faitos, founder of New York City’s Starbright Floral Design. In the early days of...
If you build an out-of-this-world experience, they will come
At first glance, The Cell might look like a typical brownstone or apartment complex in Chelsea, New York. But if you look closely, you’ll see a unique art...
Bringing solutions to your community
A great business idea creates a solution, bringing something unique that the community wants and needs. This can be something brand new, but it can also be...
Creating a fun and seamless customer experience
Turning a personal passion into a business is an exciting endeavor—whether you’re an avid book collector, have a knack for makeup, or, like James Morro...
Ready to get started? It’s free, easy, and only takes a few minutes.
