Topic: Customer service

Responding to reviews is an important part of any customer service strategy. Hear from five Yelp reviewers on what makes meaningful responses and how they help build customer loyalty.

Dogpatch Games owner Shannon Newton visualizes the customer journey in three stages: front porch, living room, kitchen. You ease them into the experience and show them what to expect—until they feel like part of the family.

As a small business owner, you are the face of your operation. You set the tone for your team, and you answer to your customer’s expectations. But between...

Photo by Aaron Burden Sometimes the smallest touches have the biggest impact. You don’t need to go over-the-top or spend your entire marketing budget to...

Editor in Chief of Entrepreneur Magazine Jason Feifer answers a crucial question: Is it possible to retain an angry customer?

Reviews are one of the most important aspects of your online presence as a small business. Get into the minds of your customers to see what inspires them to leave reviews.

Food and family are forever intertwined at the #1 restaurant on Yelp’s Top 100 2023—a Hawaiian-Korean eatery dedicated to breaking barriers and treating customers as family.

Whether trying a new fitness class or hiring an electrician for the first time, customers can be intimidated by new experiences. As small business owners, you...

Nearly 30 years in business has taught this NYC florist how to not only keep customers coming back but also how to turn them into word-of-mouth champions.

61 million adults in the United States are living with a disability—that’s 1 out of every 4 people (CDC).

When you buy an engagement or wedding ring at Robbins Brothers, you get more than a piece of jewelry: You get a partner for life. The sales associates might...

There’s no perfect checklist for business success, but these entrepreneurs and business leaders have learned valuable advice for growing and thriving within their communities—and now they share the wealth with you.