Analyzing reviews to improve efficiency and increase revenue

Online reviews often contain hidden clues that can help your business improve efficiency, retain customers, and increase revenue. Using examples from real businesses, Jeff Toister, author of The Service Culture Handbook, reveals a simple process to quickly analyze your reviews and benefit from the findings.

In this recorded webinar from June 2022, you will:

  • Discover a step-by-step process to analyze your reviews
  • Learn how to identify new revenue opportunities
  • Decipher clues to help you improve efficiency

Speakers

Jeff Toister

Author, Consultant, and Trainer

Jeff’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he guides organizations that want to build and grow a customer-focused culture. Jeff is the best selling author of four customer service books; over one million people have taken one of his LinkedIn Learning training courses; and he is a keynote speaker ranked as one of the top customer service professionals in the world by Global Gurus.

Emily Washcovick

Senior Marketing Manager and Small Business Expert at Yelp (moderator)

As Yelp’s Small Business Expert, Emily hosts educational webinars and networking events to provide business owners with resources that help them succeed and grow in the world of online reviews. Emily’s expertise lies in customer engagement, reputation management, and all things digital marketing. Through thought leadership and speaking engagements, she shares industry insights that a variety of entrepreneurs can leverage for the future of their businesses. She is also the host of Behind the Review, a podcast from Yelp and Entrepreneur Media, where each episode features conversations with a business owner and a reviewer about the story and lessons behind their interactions.

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