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Behind the Review

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts.

Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.

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Behind the Review podcast

Check out the most popular episodes


Creating Consistency by Putting Employee Culture First

Hear from the team behind Aligned Modern Health on why it takes the right staff and a positive employee culture to ensure exemplary customer service. 

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Creating the Perfect Pizza Experience

Perfect Pizza’s Latashia Robinson shares the elements—consistency, customer service, and community—that make her franchise a success.

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120921 podcast Closet America2

A Combination of Communication and Organization

Closet America is all about organization, beauty, and joy. Owner Skip LaBella shares how they stay connected over the sometimes-lengthy process.

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Highlights from past guests

Happy Cafe Virginia Beach, Virginia

Positive [reviews] give me motivation to stay on top of myself and my team… because in this day and time, everything is online. [Feedback] can make or break your business.

Tomeka Wallace
Oakwell Beer Spa Denver, Colorado

“We have three weeks of intense training every time we bring in [a new employee]. And it is extremely important for us that whenever a guest comes in, we actually don’t call [them] ‘customers.’ It’s a guest. This is the DNA of hospitality.”

Damien Zouaoui
MT Noodles Brooklyn Park, Minnesota

“Mistakes are going to happen. It’s really about always making sure we think of a solution. We’ll talk to the customer, but let’s see what we can do better then.”

Justin Bui

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Choosing Opportunity, Hiring Smart, & Building the Best Damn Cookies

This episode takes us from the humble beginnings of a classic cookie to its transformation into a gourmet sensation, thanks to the ingenious combination of culinary artistry and forward-thinking entrepreneurship. Beyond just the cookie, this episode is a masterclass on leveraging platforms like Yelp to garner authentic 5-star reviews.

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