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Behind the Review

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts.

Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.

Behind the Review podcast



A Farmers Market with a Mission to Nourish and Educate the Community

February 22, 2024
Explore a Texas farmers market advocating for local shopping to foster a vibrant small business community and promote a healthy lifestyle among customers.
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Serving Happiness: Building a Business on Customer Feedback

February 15, 2024
Learn how Happy Cafe found success by listening to their customers and reviewers, leading to innovative ideas and an expanded range of offerings.
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Making Waves in the Community Means Sweet Success

February 8, 2024
Discover how Sundae Scoop ice cream shop fosters community both within and beyond its walls, providing exceptional customer service, and mentorship to fellow entrepreneurs.
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Biz Bites: Black History Month & Identity Marketing

February 6, 2024
As we celebrate Black History Month, learn about ways to leverage heritage months and other times of celebration that align with your business and background.
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Chef JJ on Leading a Rice Renaissance in Harlem

February 1, 2024
Learn how award-winning Chef JJ Johnson transformed fast-casual dining with a revamped business model influenced by customer reviews.
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A Taste of Heritage: Crafting Connection Through Cuisine

January 25, 2024
Explore the story behind MT Noodles, where teamwork, customer interaction, and dedication to core values converge for success.
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Biz Bites: AI & ChatGPT for Business Owners

January 23, 2024
Unlock the power of ChatGPT and AI to optimize your small business operations, simplifying tasks like tax preparation and seamlessly creating a social media content calendar.
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Tapping Into Relaxation: The Creation of Oakwell Beer Spa

January 18, 2024
Discover the unique beer spa concept crafted by Jessica French and Damien Zouaoui, owners of Oakwell Beer Spa.
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Scooping Success: How Salt & Straw Expanded to Miami With Community and Creative Flavors as the Focus

January 11, 2024
Owner of Salt & Straw, Kim Malick, explains the ice cream shop’s journey from a humble push cart to a thriving multi-location franchise
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Biz Bites: New Year, New Business Goals

January 9, 2024
Explore practical strategies for small businesses in setting realistic and attainable goals for the upcoming year in the fifth episode of the "Biz Bites" series.
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Using Collaboration to Unlock Your Entrepreneurial Potential

December 14, 2023
Jill Salzman, founder of The Founding Moms, shares how she used networking and collaboration to unlock her potential.
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Customer-Centric Hospitality: How Wild Horse Pass Elevates Service Standards for Their Guests

December 7, 2023
Hear how the team behind the Sheraton Grand at Wild Horse Pass use teamwork and collaboration to maintain a multidimensional space for over 500 guests.
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