4 soft skills for entrepreneurs looking to turn first-time visitors into regulars
Discover the soft skills that paint the perfect customer experience and keep customers coming back to Color Me Mine.
Topic: Behind the Business
Sometimes you just need a little inspiration. Go “behind the business” with hair stylists, mechanics, chefs, and more who saw a need and turned it into a community. Fellow business owners share how they stay motivated, advice that helps them grow, and other lessons from their entrepreneurial journey.
94 posts in Behind the Business
How the #1 restaurant from Yelp’s Top 100 became a word-of-mouth sensation
Appealing to “the outliers” helped Chef Gilberto Centina grow Holbox from a mom-and-pop operation to a Michelin-starred restaurant.
6 lessons for home service success from ‘This Old House’ host Kevin O’Connor
“This Old House” host Kevin O’Connor shares tips for longevity and growth in the home service industry after 20+ years working with tradespeople.
‘We want to be the Nike of plants’: how a plant shop owner transformed her passion into a brand
Sam Shaw reveals her key insights as a business owner, highlighting the balance of dual revenue streams, nurturing brand authenticity, and knowing when to seek help and scale for sustainable growth.
Meet the trailblazing entrepreneurs celebrating 20 years on Yelp
These thriving entrepreneurs were some of the first on Yelp. Find inspiration in their stories.
Passion, culture, and community: how Dalone Skateboards is building a legacy
Watch the inspiring journey of Jerome Damon, founder of Dalone Skateboards, as he transforms his passion for skateboarding into a thriving business, integrating his Navajo heritage, culture, and community into every board.
How the reviews of Yelp’s #1 Italian restaurant reflect its business goals
See how owner Beto DiCarlo’s business goals—from creating a familial environment to continued support for his employees—come to life in the glowing reviews customers have left for his restaurant, Fratellino.
Greatest hits from season 2 of Behind the Review
Check out the best advice, words of inspiration, and small business secrets from Behind the Review’s second season.
Standing out in a saturated market: lessons from Shuggie’s on innovation and identity
Shuggie’s, a trailblazing restaurant, exemplifies how embracing innovation in sourcing, product development, and customer experience can distinguish a business in a saturated market.
Lessons from a top pizza spot with 4,000+ reviews on Yelp
The owner of il Canale, one of Yelp’s Top Pizza Spots in the U.S., shares the secrets of his success.
The secret sauce of Uncle Af’s, the #10 restaurant from Yelp’s Top 100
Community is everything at Uncle Af’s, which earned the #10 spot on Yelp’s Top 100 Places to Eat of 2024. Read how they entice visitors with signature sauces and top-tier service.
How a collegiate bookstore and its community invested in each other
Rising rent. The pandemic. A struggling storefront. Through it all, Bookends & Beginnings found a way to survive and thrive, due in huge part to the supportive local community.