Customer service training conquered in 3 easy steps
Customer service expert Jeff Toister shares his three fundamentals of customer service training to supercharge your team’s next training session.
Topic: Entrepreneurial advice
You’re an entrepreneur with great ideas, and on this page, you’re surrounded by like-minded people. Explore our catalog of resources, and be inspired by a diverse group of entrepreneurs across a myriad of industries. Dig into topics like business development, customer experience, and leadership to help you feel more confident running your business.
133 posts in Entrepreneurial advice
How a solopreneur maintains a perfect 5-star rating on Yelp
Trickery owner Aaron Rabkin shares the magic behind his solo business, which has maintained 100% 5-star reviews over six years of operation.
Inside an e-commerce expert’s review response strategy
Alok Ahuja, CEO and co-founder of Trexity, explains how he uses feedback to improve his local delivery company and shares his tips for responding to reviews.
What small business owners wish they knew when they first started their business
From creating a solid business plan to learning how to protect yourself from unfair business deals, here are six pieces of advice that successful entrepreneurs would give their younger selves.
Overcoming the intimidation hurdle for first-time customers
Carmen Sturniolo, owner of Ambitious Athletics, takes the intimidation factor out of fitness by having consistent conversations with customers.
How to maintain your small business magic as you grow
Ask yourself these three questions to preserve your small business strengths through growth and expansion.
Business owners share their favorite podcast and book recommendations
Looking for inspiration? Check out these book and podcast recommendations from successful small business owners and Yelp’s internal business experts.
Carved with kindness: how an engraver conducts business with empathy
Wade Dickinson, owner of Heirloom Engravers, proves that kindness is just as important as the quality of his work.
Business founders roundtable: what they’d tell their younger selves
Three Black women founders share advice on navigating obstacles, working collaboratively, and embracing authenticity in business.
Chef JJ Johnson on breaking the status quo in life and business
The James Beard Award-winning owner of FIELDTRIP reflects on key lessons in life and business that helped him grow as an entrepreneur, chef, and father.
3 decades of inspiration from the family behind a Top 100 soul food spot
Sandra and Miguel Pittman landed #56 on Yelp’s Top 100 by serving soul food—and food for the soul—in the same kitchen for 34 years.
Business founders roundtable: bonding through the entrepreneurial experience
Three business leaders and Yelp for Business x Luminary fellows discuss educating, delegating, and humanizing the customer experience.