Articles by Jessie

8 easy ways to use ChatGPT to make your small business more efficient
Learn how to write a strong ChatGPT prompt and leverage the chatbot to get help with regular business tasks.

From humble beginnings to the Food Network: Chef Rosana’s inspiring business journey
Read Chef Rosana’s story of how she turned her family’s love of food into a full-fledged cooking career—and beat Bobby Flay along the way.

Business owners share their favorite podcast and book recommendations
Looking for inspiration? Check out these book and podcast recommendations from successful small business owners and Yelp’s internal business experts.

How an Army veteran brought perseverance and patience to her food truck business
One of Yelp’s Veteran Business Fund winners, Stephanie Bacskay, shares how she used lessons from the Army to keep her food truck’s engine running.

Why are review responses so important? Hear from 5 customers
Responding to reviews is an important part of any customer service strategy. Hear from five Yelp reviewers on what makes meaningful responses and how they help build customer loyalty.

Insights from the mind of a Yelp reviewer
Reviews are an essential building block of business growth. Learn what inspired a customer at Think Greek to leave a detailed review—plus how you can use review feedback to evolve your business.

Words of wisdom and optimism from a barber with a 30-year old dream
Entrepreneur Gabriel Flores opened a barbershop all on his own, a dream 33 years in the making. Read his best advice for staying motivated and pursuing your passion despite inevitable obstacles.

Getting into the minds of your customers: What inspires them to leave reviews?
Reviews are one of the most important aspects of your online presence as a small business. Get into the minds of your customers to see what inspires them to leave reviews.

Yelp’s Top 100 Places to Eat: tips from the 2023 winners
Broken Mouth, Sababa Falafel Shop, Adela's Country Eater, Pitaland, Trust, Sunbliss (clockwise from top left; photos from Yelp) From greeting guests upon entry...

The 3 stages of a creating a comfortable customer journey
Whether trying a new fitness class or hiring an electrician for the first time, customers can be intimidated by new experiences. As small business owners, you...