How a 90-year-old theater endures hardships and shapes community
There’s nothing like the experience of watching a film in a movie theater—the heart-pounding action, mystery, and romance of the silver screen amplified...
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
173 posts in Behind the Review
How an entertainment company trains a team to rely on
Once a one-man operation, Tempoe Entertainment DJs in Long Beach, California, has grown into a network of more than 16 DJs and 30 employees. But owner Ryan...
Being intentional in practice and presence
A bad dye job is hard to hide, which is why Yelp reviewer Jenn R. made it her mission to find the best salon in New York City for her first balayage—a...
How Cranky Al’s remains a community staple
If you make the trip to Cranky Al’s, you’ll probably see owner Joey Carioti clearing tables or chatting with customers. As a community staple in the...
Looking back at the year in reviews
When we first started this podcast, our aim was to dig deeper into the business lessons that can be discovered on both ends of a Yelp review. As 2021 comes to...
Giving your business an organizational makeover
Yelp reviewer Rae M. was spring cleaning when she realized her closets were bursting at the seams. Clothing, shoes, accessories—it was all too much to...
The roadmap to creating a memorable dining experience
A modern Mediterranean restaurant in the heart of Miami, DOYA gives customers a multi-course dining experience straight from the owners’ kitchen counter.
Treating every customer interaction with intention and care
The first time Yelp reviewer Courtney M. took her 14-year-old black lab, Asher, to West Coast Animal Hospital in San Diego, she was a little wary. Especially...
Making chicken biscuit sandwiches is everything it’s cracked up to be
Photo from Victoria W. on Yelp Can a biscuit blow your mind? The owners of Austin sandwich shop Bird Bird Biscuit think so. With help from a “secret biscuit...
Making a house a home with House Meraki
The owners of House Meraki, an interior design firm in Denver, believe in making every space feel like home. They help clients through the often overwhelming...
Welcoming your customers with a grounded experience
Wine tastings have a stuffy reputation. High costs, a large learning curve—all of these elements can intimidate customers who simply want to try something...
Leading by learning and listening
Josh Campbell’s business is already a leader in residential heating and air in the Dallas, Texas, area. When customers call for assistance from Rescue...
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