Learning from your mistakes and making it right
Many businesses strive for a flawless customer experience. Lush Nail Bar is no different: The moment clients walk in from the hundred-degree heat in Gilbert...
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
173 posts in Behind the Review
Enhancing the customer experience through an elevated ambiance
There’s the outside world, and then there’s Milk + Honey. The Texas-based chain of nine spas (and counting) curates an atmosphere so unique and relaxing...
Impressing your customers with high-quality service, products, and care
Photo from Brick 3 Pizza When Daniela B.’s office celebrated her naturalization ceremony with a pizza party, she also hailed another milestone: her first...
Know what your customers want and how to deliver it
For Yelp reviewer Karen N., the best mornings start with Bagel Master. For years, the school bus driver parked her empty bus in the parking lot next door to...
Using online reviews to strengthen your business
No small business owner wants to get a negative review. But according to customer service consultant Jeff Toister, even negative feedback can help you refine...
Filling a void with the perfect pizza
Perfect Pizza offers a quick and easy meal for families outside of San Diego—but that doesn’t mean it’s not memorable. Owner Latashia Robinson focuses...
Do what you love and love what you do
How does the owner of a fast casual, stir-fry chain curate a fine-dining experience? After expanding his first restaurant concept into 15 locations, Keene...
Methodically planning business growth and expansion
Expanding your business can be an intimidating process. Finding the right location, landlord, or contractor may all seem like a game of chance—that is...
Solid communication makes for a smooth operation
Running a small business is difficult, period—wearing multiple hats, answering phones, booking appointments, making sales calls, and even doing the actual...
Taking full care of your customers under one roof
Not every small business can be all things to all people. Customer preferences and expectations run the gamut. But when you’re able to identify your core...
Building strength and community through experience and compassion
San Angelo is a small town in West Texas, hours from the flashier cities in the Lone Star State, but it’s filled with 5-star businesses that help put the...
A playbook to navigating critical reviews
“I learned all about Yelp because of a negative review.” That’s Nic Faitos, founder of New York City’s Starbright Floral Design. In the early days of...
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