Understanding the cycle of customer feedback
At local favorite MT Noodles, owner Justin Bui and his family prioritize customer service and feedback to deliver the best experience possible.
Topic: Behind the Review
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In the Behind the Review podcast from Yelp and Entrepreneur Media, we dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.
The posts below take a deeper dive into those conversations. To subscribe to the show and read more, click here.
168 posts in Behind the Review
5 steps to building customer confidence
The owners of Oakwell Beer Spa share how they educate first-timers and deliver on their promise to provide relaxation for all.
How an ice cream shop chain keeps it local across 25 locations
Owner Kim Malek shares how West Coast ice cream hub Salt & Straw perfected the formula for local flavor across 25 locations and five states.
A serial entrepreneur’s advice on how to effectively talk to people
Communicating about your needs, wants, and fears can be a daunting obstacle for any business owner. Serial entrepreneur Jill Salzman divulges her best tips for talking your way to true success.
How a Marriott hotel uses and responds to customer feedback
A Sheraton Grand manager shares how feedback boosts business at a resort known for its customer service and “can-do spirit.”
Tips from a top service pro: 3 principles for making customers for life
Responsiveness, expectation setting, and transparency help one of America’s favorite mom and pop shops, a carpet cleaning business, inspire reviews and referrals.
3 customer service tips to go the extra mile
David Sodemann, co-owner of Boho Camper Vans, unveils his secrets to business success and how he maintains a close relationship with his customers even while they’re on the road.
Home service success: 4 tips for improving your customer service with empathy
Ben and Jenny McAvoy, owners of Insectek Pest Solutions, aim to put customers at ease in the face of stressful pest encounters.
How Yelp Elites bring attention to local businesses
A Yelp Elite reviewer shares what matters most to her as a customer and how her reviews have helped local businesses thrive.
One of America’s favorite gyms shares tips for creating a sense of belonging
The Little Giant Muay Thai co-founders Kru Chon and Nate Bennett share three ways they lead from the heart to create a sense of belonging and community.
Embracing change and reinvention in your small business
An unexpected turn in Angela Shen’s career path helped her uncover a new passion and redefine success as a two-time entrepreneur.
‘We’re feeding humanity:’ building a legacy of culinary hospitality
Meet Viet Nguyen, CEO and executive chef of Kei Concepts, a restaurant group with a mission to feed and inspire the next generation of Vietnamese Americans.