Emily Moon

Yelp community managers (CMs) and members of the Yelp Elite Squad work together across the United States to bring attention to the best small businesses in...

Photo from Nola Bliss Massage When a customer is booking a massage, the last thing they want is a stressful experience. But the truth is that even just booking...

Thousands of potential customers browse Instagram Reels, Tiktok, and other video platforms every day—eager to catch a behind-the-scenes glimpse from a...

It’s always easier to keep a customer than to create a new one—but what are the distinct steps to retaining a regular? For Cakebread Cellars, a family-run...

From colorful shag cuts to outstanding customer service, stylist Jackelyn Madrigal and her wife Monica have created a pampering space that feels like home to the LGBTQ Mexican American community in Fresno, California.

At The Juicy Leaf, a colorful Los Angeles plant shop, Felix Navarro and Felipe Abrahão curate their space carefully—down to every last succulent, incense...

Photos from Aligned Modern Health on Yelp Everyone’s heard the phrase “show, don’t tell.” Aligned Modern Health, a non-invasive, natural health care...

Anju and Mandu are among the restaurants featured on HBO Max’s series Take Out with Lisa Ling. Hear more from the restaurant owners as we take a deeper dive into their stories.

When Shawn Walchef, owner and founder of Cali BBQ Media and Cali Comfort BBQ, tells his business’s story, he doesn’t sit in front of the camera talking...

Photo of The Candle Pour from Sarah S. on Yelp This episode of Behind the Review features highlights from our past two seasons on one of the most-discussed...

Ashley Tedesco and her husband Sal own Paluca Trattoria, an Italian restaurant at the end of Fisherman’s Wharf in Monterey, California. Their location puts...

Jeff Toister, author of The Service Culture Handbook, shares ways that business owners can analyze online reviews to save time and improve their business.