Top 10 benefits of using the Yelp for Business mobile app
Whether you’re fielding an incoming message or tracking customer actions on your page, the Yelp for Business mobile app gives you access to your account on the go. Available on both iPhone and Android, the app offers easy account management and navigation—like adding your holiday hours, responding to a positive review, or monitoring your advertising budget.
Download the Yelp for Business app, then check out the top 10 benefits of using the app.
1. Respond to messages on the go
You can easily chat with potential customers through the mobile app while you’re away from your office. Responding to messages, leads, and job requests (and doing it quickly) is crucial to secure potential customers.
2. Stay informed with push notifications
Push notifications keep you aware of important things happening on your Yelp Page, like messages and reviews coming in or photos being posted. You can customize what notifications you receive so that you’re being alerted of the things that matter most to your specific business.
3. Monitor performance at a glance
As soon as you open the app, you’ll be able to review your page’s performance. See how many users are visiting your page and keep track of your leads, Plus you can scroll down to check out your market and competitor insights, such as trending search terms in your area and recent competitor reviews.
4. Make updates to your Yelp Page
Make changes to your Yelp Page on the go. Adjust what services or dishes you offer, alter your hours as business changes, or add new amenities and attributes.
5. Get customer support
The app makes it easy to get phone support from the Yelp team. Tap “Need Help?” to get on the phone with a customer support representative. Bonus: It includes the average wait time.
6. Respond to reviews quickly
Responding to reviews quickly is important for managing customer relationships. Nearly 60% of consumers expect a business to respond to their reviews within three days of the review being left. Plus, when you read and respond to reviews promptly, you can apply that feedback to your business in real time—whether that’s sharing praise of an employee or making an improvement.
7. Upload photos easily
It’s easy to take photos of your business on your phone and then upload them right on the app. You can add descriptive captions via the app as well.
8. Manage paid features
With the app, you can purchase and update both Yelp Ads and the Upgrade Package. Review your campaign performance and make edits to the look of your ad, no matter where you are. Plus it’s even easier to update photo-based products from your phone, like Yelp Connect and Portfolio.
9. Pick up right where you left off
No need to sign in every time. Messages are saved as drafts, and the last business you signed into stays selected the next time the app is opened.
10. Make last-minute changes
Sometimes unexpected circumstances arrive, so having the app allows you to make last-minute changes, no matter where you are. For example, if you abruptly have to close early and aren’t by a computer, you can easily add special hours to show that you’ll be closed for the remainder of the day.