3 tips for putting comfort into the customer experience
Photo from Nola Bliss Massage When a customer is booking a massage, the last thing they want is a stressful experience. But the truth is that even just booking...
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
178 posts in Behind the Review
How to boost your business’ social media with video
Thousands of potential customers browse Instagram Reels, Tiktok, and other video platforms every day—eager to catch a behind-the-scenes glimpse from a...
4 customer service tips to surpass expectations
It’s always easier to keep a customer than to create a new one—but what are the distinct steps to retaining a regular? For Cakebread Cellars, a family-run...
The 360 customer experience starts at the hiring process
Anyone who’s worked in or owned a restaurant knows it can be a demanding profession. Oftentimes, what keeps us engaged and happy to serve are the people...
Prioritizing mental health to boost your business: advice from business owners
Photo by Emma Simpson Balancing the demands of your business with your own mental health needs is no easy feat. Expectations are high, and giving into “grind...
“Build the plane as it’s taking off”: tips on partnership, pivots, and working through fear
At The Juicy Leaf, a colorful Los Angeles plant shop, Felix Navarro and Felipe Abrahão curate their space carefully—down to every last succulent, incense...
The top 3 things you should do with your customer reviews
Photos from Aligned Modern Health on Yelp Everyone’s heard the phrase “show, don’t tell.” Aligned Modern Health, a non-invasive, natural health care...
‘This is not a customer. This is a relationship:’ Auto House on how repeat customers build long-lasting business success
Nearly everyone who’s bought a car has a horror story about their experience: feeling pressured into buying a car they didn’t want, watching the price...
5 tips on building an authentic online presence
When Shawn Walchef, owner and founder of Cali BBQ Media and Cali Comfort BBQ, tells his business’s story, he doesn’t sit in front of the camera talking...
The ageless secret to business longevity
Toni Binanti, owner of Rudy’s Bakery in Queens, NYC, knows your order, your grandparents, and which flavor birthday cake will suit your tastes. But most importantly, after 41 years in business, she knows her community best of all.
4 steps to a successful review response strategy
Photo of The Candle Pour from Sarah S. on Yelp This episode of Behind the Review features highlights from our past two seasons on one of the most-discussed...
Setting the tone of your business through your actions
Ashley Tedesco and her husband Sal own Paluca Trattoria, an Italian restaurant at the end of Fisherman’s Wharf in Monterey, California. Their location puts...
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