Filling a void with the perfect pizza
Perfect Pizza offers a quick and easy meal for families outside of San Diego—but that doesn’t mean it’s not memorable. Owner Latashia Robinson focuses...
Topic: Behind the Review
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In the Behind the Review podcast from Yelp and Entrepreneur Media, we dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.
The posts below take a deeper dive into those conversations. To subscribe to the show and read more, click here.
168 posts in Behind the Review
Do what you love and love what you do
How does the owner of a fast casual, stir-fry chain curate a fine-dining experience? After expanding his first restaurant concept into 15 locations, Keene...
Methodically planning business growth and expansion
Expanding your business can be an intimidating process. Finding the right location, landlord, or contractor may all seem like a game of chance—that is...
Solid communication makes for a smooth operation
Running a small business is difficult, period—wearing multiple hats, answering phones, booking appointments, making sales calls, and even doing the actual...
Taking full care of your customers under one roof
Not every small business can be all things to all people. Customer preferences and expectations run the gamut. But when you’re able to identify your core...
Building strength and community through experience and compassion
San Angelo is a small town in West Texas, hours from the flashier cities in the Lone Star State, but it’s filled with 5-star businesses that help put the...
A playbook to navigating critical reviews
“I learned all about Yelp because of a negative review.” That’s Nic Faitos, founder of New York City’s Starbright Floral Design. In the early days of...
If you build an out-of-this-world experience, they will come
At first glance, The Cell might look like a typical brownstone or apartment complex in Chelsea, New York. But if you look closely, you’ll see a unique art...
Bringing solutions to your community
A great business idea creates a solution, bringing something unique that the community wants and needs. This can be something brand new, but it can also be...
Creating a fun and seamless customer experience
Turning a personal passion into a business is an exciting endeavor—whether you’re an avid book collector, have a knack for makeup, or, like James Morro...
Finding success as a rule-breaking solo entrepreneur
On an industrialized street filled with carpet cleaner and window businesses in Mount Vernon, New York, a bubble machine is going full blast. It sparks not...
Empowering your customers through trust and partnership
In this episode, you’ll hear how to build a reputation based on trust and how to provide customer value throughout the entire experience, even after the typical transaction period is over.