Sharing your authentic passion with customers
For a small business to truly thrive, there are two important factors: authenticity and creativity. For Mathew Wong, co-founder and CEO of Tea and Milk in New...
Topic: Behind the Review
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In the Behind the Review podcast from Yelp and Entrepreneur Media, we dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.
The posts below take a deeper dive into those conversations. To subscribe to the show and read more, click here.
168 posts in Behind the Review
Being relatable and reliable in your community
Being a business owner comes with huge responsibilities and a constant influx of challenging situations. But in certain industries—like mental health and...
Balancing customer expectations and cultural integrity
It can be difficult to satisfy the wide variety of customer expectations while also maintaining the integrity of your business. For Chef Lucas Sin of Nice Day Chinese in New York City, he takes on this challenge with pride—recognizing and delivering what his customers want and also honoring the core values and mission upon which the restaurant was built.
Delivering high-quality experiences under pressure
“We’re human. We make mistakes. But our mistakes, they don't go away. They stay forever,” said Nahuel Hilal, owner and founder of Miami’s Iris Tattoo...
Putting yourself in the customer’s shoes
“It’s an experience and not just a yoga class,” said Lindsay Kallberg, owner and founder of Ritual Hot Yoga. This week’s guest designed her entire...
Creating a truly inclusive customer experience
Photo by Anderson Guerra “Time is the most valuable kind of currency, so when people are giving you theirs, it’s important that you think about all of the...
Hiring slow and firing fast with The Candle Pour
Hiring and staff management are arguably the most important components of running a successful experience-based business. “If you don’t have the right...
Finding success through philanthropy and the support of other small businesses
Many people can confidently say they care about small businesses and philanthropic causes, but baking those efforts into a business plan and executing on...
Delivering a one-of-a-kind customer experience
In this episode, we learn how she and her team have created an unforgettable—and more importantly, irreplicable—experience for their customers.
When pies are the catalyst for important conversations
Discover how Natasha Burton, owner of Mixed Fillings Pie Shop in Jacksonville, Florida, found success during the pandemic by building strong community connections and delivering exceptional customer service. Learn how her passion and dedication turned challenges into opportunities.
Scaling inspiration and confidence through dance
Building a business that gives people confidence is much easier said than done. Replicating and franchising that concept—all while making sure the core...
Creating a cultural exchange at the salon
For Clinton Jones, owner of Magnum Opus Hair Salon, running a business is more than just selling a product—it’s about creating a cultural exchange...