Methodically planning business growth and expansion
Expanding your business can be an intimidating process. Finding the right location, landlord, or contractor may all seem like a game of chance—that is...
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
178 posts in Behind the Review
Solid communication makes for a smooth operation
Running a small business is difficult, period—wearing multiple hats, answering phones, booking appointments, making sales calls, and even doing the actual...
Taking full care of your customers under one roof
Not every small business can be all things to all people. Customer preferences and expectations run the gamut. But when you’re able to identify your core...
Building strength and community through experience and compassion
San Angelo is a small town in West Texas, hours from the flashier cities in the Lone Star State, but it’s filled with 5-star businesses that help put the...
A playbook to navigating critical reviews
“I learned all about Yelp because of a negative review.” That’s Nic Faitos, founder of New York City’s Starbright Floral Design. In the early days of...
If you build an out-of-this-world experience, they will come
At first glance, The Cell might look like a typical brownstone or apartment complex in Chelsea, New York. But if you look closely, you’ll see a unique art...
Bringing solutions to your community
A great business idea creates a solution, bringing something unique that the community wants and needs. This can be something brand new, but it can also be...
Creating a fun and seamless customer experience
Turning a personal passion into a business is an exciting endeavor—whether you’re an avid book collector, have a knack for makeup, or, like James Morro...
Finding success as a rule-breaking solo entrepreneur
On an industrialized street filled with carpet cleaner and window businesses in Mount Vernon, New York, a bubble machine is going full blast. It sparks not...
Empowering your customers through trust and partnership
In this episode, you’ll hear how to build a reputation based on trust and how to provide customer value throughout the entire experience, even after the typical transaction period is over.
Sharing your authentic passion with customers
For a small business to truly thrive, there are two important factors: authenticity and creativity. For Mathew Wong, co-founder and CEO of Tea and Milk in New...
Being relatable and reliable in your community
Being a business owner comes with huge responsibilities and a constant influx of challenging situations. But in certain industries—like mental health and...
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