Topic: Customer service

When you want to increase your revenue or expand your customer base, try these tips on how to grow a small business into a larger—and more profitable—one.

Wade Dickinson, owner of Heirloom Engravers, proves that kindness is just as important as the quality of his work.

Sandra and Miguel Pittman landed #56 on Yelp’s Top 100 by serving soul food—and food for the soul—in the same kitchen for 34 years.

Achieve an accessibility-forward business mindset with five pieces of advice from Tiffany Fixter, the founder of Brewability.

Business owners and experts weigh in on best business practices, from marketing to customer service to embracing their authentic identities.

Behind the Review’s first-ever guest returns to share three key lessons that helped him grow his small delivery startup to New York City’s go-to flower business.

People with disabilities face many barriers to outdoor recreation, but by listening to her clients’ needs, Alexis Newlin has built a local tour business where accessibility is a priority.

“Mexican Mom” Gina Antimo shares three ways to make feedback central to your business—and why she changed her chicken quesadilla recipe based on a customer review.

Earth & Me owner Kayli Kunkel introduces zero-waste newbies to a more sustainable lifestyle by putting fun back into the customer experience.

From telling your authentic story to sharing positive reviews, there are a number of ways you can create a trustworthy foundation with your customers.

Responding to reviews is an important part of any customer service strategy. Hear from five Yelp reviewers on what makes meaningful responses and how they help build customer loyalty.

Dogpatch Games owner Shannon Newton visualizes the customer journey in three stages: front porch, living room, kitchen. You ease them into the experience and show them what to expect—until they feel like part of the family.