From single location to national franchise: lessons in scalability, sustainability, and customer satisfaction
The president of Junkluggers, a national junk removal franchise, shares lessons in sustainability, scalability, and customer satisfaction.
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
178 posts in Behind the Review
3 management tips from a renowned restaurant duo
The dynamic duo behind James Beard Award semifinalist Sur Lie in Portland, Maine shares their complementary leadership styles.
What does a Yelp user look for when choosing a service provider on Yelp?
Dive into the thinking process of a Yelp user to discover how Request a Quote can help your business.
4 visibility tactics for businesses in low-traffic areas
Nomad Krav Maga owner Shane Langwell shares his creative solutions for spreading the word about his business on the outskirts of Las Vegas.
Yelp’s trends for 2025 and how to incorporate them into your business
Yelp Trend Expert Tara Lewis shares the key trends for 2025—see how you can leverage them to enhance your business offerings and better connect with customers.
Lessons on building and reviving brands from the co-founder of GameStop and Laura Mercier
Gary Kusin shares tips on leadership, performance, and ROI-driven growth from his career at GameStop, Laura Mercier, and beyond.
Overcoming the fear of posting: 4 social media tips for local businesses
Cali BBQ owner and content creator Shawn Walchef shares strategies to help small business owners confidently step into the world of social media.
4 strategies for local businesses navigating economic uncertainty
Miller’s All Day co-owner Nate Thurston shares strategies that helped him build a more resilient business model and grow amid economic uncertainty.
5 ways to use your small business platform for good
Immigrant Food co-founder Téa Ivanovic explains how to integrate your advocacy efforts with your business model.
6 winning strategies from the founders of a $15 million pickleball start-up
The co-founders of Rally, a pickleball social club, share lessons learned throughout the start-up process.
3 tips for making your business feel like home
The combination garden-and-coffee shop Maypop’s thoughtful design choices have helped turn customers into influencers for the brand.
5 strategies from the Property Brothers’ business playbook
“Property Brothers” Drew and Jonathan Scott share their strategy for growing a forward-thinking brand focused on feedback and integrity.
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