Turning a one-time sale into a lifelong customer relationship
When you buy an engagement or wedding ring at Robbins Brothers, you get more than a piece of jewelry: You get a partner for life. The sales associates might...
Topic: Customer service
Customer service shapes every interaction people have with your business. Consistently surpassing expectations can help set your business apart, build lasting loyalty, and turn happy customers into advocates for your brand. Get actionable tips to elevate your customer experience and drive growth.
61 posts in Customer service
2022 so far: advice from business leaders for growth, clarity, and success
There’s no perfect checklist for business success, but these entrepreneurs and business leaders have learned valuable advice for growing and thriving within their communities—and now they share the wealth with you.
How a small-town Michigan marina is changing the role of business in the community
In the business of invigorating their community, Susie and Lewis Cooper of the Elk Rapids Marina and Dam Shop have built a cafe, repair shop, boat retailer, and community space, all wrapped up in one.
3 tips for putting comfort into the customer experience
Photo from Nola Bliss Massage When a customer is booking a massage, the last thing they want is a stressful experience. But the truth is that even just booking...
‘You can find your crowd:’ how Color Me Chula helps customers feel at home
From colorful shag cuts to outstanding customer service, stylist Jackelyn Madrigal and her wife Monica have created a pampering space that feels like home to the LGBTQ Mexican American community in Fresno, California.
The 360 customer experience starts at the hiring process
Anyone who’s worked in or owned a restaurant knows it can be a demanding profession. Oftentimes, what keeps us engaged and happy to serve are the people...
A place to belong: East Los Musubi serves up culture and community in LA
East Los Musubi is among the restaurants featured on HBO Max’s series Take Out with Lisa Ling, now streaming all episodes. Hear more from the...
‘This is not a customer. This is a relationship:’ Auto House on how repeat customers build long-lasting business success
Nearly everyone who’s bought a car has a horror story about their experience: feeling pressured into buying a car they didn’t want, watching the price...
Setting the tone of your business through your actions
Ashley Tedesco and her husband Sal own Paluca Trattoria, an Italian restaurant at the end of Fisherman’s Wharf in Monterey, California. Their location puts...
Using reviews to help your business shine and improve
Jeff Toister, author of The Service Culture Handbook, shares ways that business owners can analyze online reviews to save time and improve their business.
How to remove friction from the customer experience
Photo by Sam Lion Highly successful businesses share a common trait: They’ve made the customer experience effortless. And we’re not just talking about the...
8 ways to communicate with your customers using Yelp Connect
Here are eight content themes you can use as guidance for your Yelp Connect posts, helping you spark interest and action with your customers.
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