A roadmap for small business sustainability: lessons from the #5 restaurant on Yelp’s Top 100
At the #5 spot on Yelp’s Top 100, customer service and sustainability go hand in hand. The small, take-out only restaurant turning excess produce into colorful noodle dishes proves the most successful sustainable initiatives are developed for the community, by the community.
Top restaurateur Leah Cohen on delegating, hiring, and learning from failure
Chef Leah Cohen shares her biggest lessons learned as a business owner and working mom, including tips for delegating, staying true to your vision, and knowing when to let go.
Celebrating 100 episodes of the Behind the Review podcast
In honor of Behind the Review’s 100th podcast episode, we’ve gathered memorable moments, the most popular episodes, a collection of the featured businesses, and much more.
The front porch model: Convert a first-time customer to a regular in 3 steps
Dogpatch Games owner Shannon Newton visualizes the customer journey in three stages: front porch, living room, kitchen. You ease them into the experience and show them what to expect—until they feel like part of the family.
How to create and grow a customer service mindset in your business
As a small business owner, you are the face of your operation. You set the tone for your team, and you answer to your customer’s expectations. But between...
Small gestures for big results: 4 ways to create surprise and delight
Photo by Aaron Burden Sometimes the smallest touches have the biggest impact. You don’t need to go over-the-top or spend your entire marketing budget to...
‘You have to think bigger:’ a checklist for expanding your business
How do you know if you’re ready to expand your business? Two entrepreneurs break down the critical information business owners need to know before opening a second location.
At the #1 restaurant from Yelp’s Top 100 2023, everyone is family
Food and family are forever intertwined at the #1 restaurant on Yelp’s Top 100 2023—a Hawaiian-Korean eatery dedicated to breaking barriers and treating customers as family.
4 ways to personalize the customer experience
For Boite de Fleurs founder Tina Youkhana, thinking out of the box as a small business owner led her to the inside of a box. Seeing a need for more florist...
How a 30-year, fine-dining veteran keeps the customer experience fresh
Chef Jason Helfer founded Peasant Village with his father on the principles of creativity and great customer service. After thirty years in business, Jason continues to innovate upon his family legacy with techniques that make the residents of San Angelo feel like VIPs.
Winners of the Yelp for Business x Luminary Fellowship
Get to know the winners of the Yelp for Business x Luminary Fellowship, a year-long program that will provide 15 fellows with customized, one-on-one support from Yelp for Business and Luminary.
3 tips for building a passionate team and community base
In this Community Spotlight series from Behind the Review, Yelp Elite reviewer Josh H. connects with his favorite local business owners to talk community building, business tips, and more.
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