Picking a Yelp Elite’s Brain on Reviews
Yelp Elite reviewer Gwyn C discusses her approach to assessing businesses and the criteria she employs when assigning star ratings.
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Podcasts
Biz Bites: Tapping Into Culture, Trends & Local Events
Emily Washcovick explores how small businesses can tap into culture, trends, and local events to create a buzz and connect with customers.
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Jumping In: How Taking Risks is a Necessary Part of Growing Your Business
Hear from the owners of The Little Giant Muay Thai, a martial arts facility in Falls Church, that made America’s Favorite Mom & Pop Shops list this year.
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Biz Bites: Translating Your In-Person Experience Online
Our first "Biz Bites" episode explores the critical concept of translating your in-store consumer experience into a compelling online presence.
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Savoring the Small Business Journey With Angela Shen
Angela Shen left behind her successful first venture to embark on a new culinary adventure with Savor the Wild, offering unique wild food experiences. Explore what led to this bold entrepreneurial shift.
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Building a Legacy One Restaurant at a Time
Viet Nguyen built an 8-restaurant dynasty, each with a unique concept, but united by exceptional service and experience across the brand.
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The Ultimate Guide to Teach Your Team Stellar Customer Service
Customer service expert Jeff Toister shares his tips on teaching employees how to offer a service that keeps customers coming back.
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The Trick to Getting 5-Star Reviews? A Little Bit of Magic
Discover the secrets behind Trickery's 5-star reputation, a magic and comedy show in Chicago, who's owner is redefining shows with 'less is more'.
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Using Feedback to Guide the Direction of Your Business
Alok Ahuja, founder of same-day delivery service Trexity, shares how he utilizes constructive criticism to guide the direction of his business.
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Ambitious Athletics Creates Community & Helps People Reach Their Goals
Hear from Carmen Sturniolo, owner of Ambitious Athletics, on how he strives to provide clients the tools they need to reach their goals, using a more personal approach for each individual.
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Success Is No Illusion for a Baltimore Magic Show
Hear how the owners of Illusions Bar & Theater created an intimate magic experience ranked #2 in Arts & Entertainment on Yelp and Entrepreneur Media's first ever Top 150 Mom & Pop Shops list.
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Learning to Adapt to the Changing Market
Wade Dickinson, owner of Heirloom Engravers, talks about his personal business philosophy and how he has learned to utilize online forums for communicating with his clients.
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Passion and Persistence: Sandra’s Next Generation’s Journey to 34 Years
Yelp Top 100 winner Sandra’s Next Generation shares its best practices for thriving as a small business over the last 34 years.
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A Crash Course on Writing Yelp Reviews with Impact
Yelp Community Manager Bailey Dixon provides tips for Yelp users on how to write reviews that help local businesses improve.
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A Deep Dive into Small Business with 3 of Yelp’s 2023 Luminary Fellows
Three entrepreneurs from Yelp x Luminary’s Fellowship program discuss their strategies for overcoming small business challenges.
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Starbright Floral Bloomed Into Big Business by Asking the Right Questions
Nic Faitos shares his secrets to success that helped his small flower shop become the premier florist in the city that never sleeps.
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Joy, Magic, and Fun: Revitalizing a 93-Year-Old Chocolate Shop
Rachel Kellner, owner of Aigner Chocolates, discusses the shop's success, rooted in community and family values.
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Mexican Mom Welcomes Guests into Her Restaurant as Family
The team behind Mexican Mom shares their journey of starting a restaurant, the importance of being authentic, and how their customers help them succeed.
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Queens of Sustainability: A Woman-Owned Business Makes Zero Waste Its #1 Priority
Discover how one determined entrepreneur created the first zero-waste store in Queens, NY, helping environmentally conscious customers do their part to save the planet.
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A Strong Social Media Presence Is Boosted with Yelp Business Page
Learn how utilizing social media and Yelp helped one personal trainer grow her business by reaching more clients and creating a strong online presence.
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Elevating the Cookie to New Heights Leads to 5-Star Reviews
The team behind Best Damn Cookies in New York City shares their inspiring story of starting a business from scratch, highlighting the importance of collaboration and fearlessness in the face of challenges.
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Making Your Social Media Strategy Crystal Clear
Crystal Vilkaitis, owner of Crystal Media, shares her top tips for how small businesses can harness the power of social media to increase sales and attract new customers.
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Keeping It Sweet and Simple Makes This Coffee House Stand Out
Between the warm and welcoming atmosphere and the simple but delicious menu, Cream + Sugar owner Taren Kilebrew keeps people in her community coming back for more.
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How Sunbliss Cafe Earned The #6 Spot on Yelp’s Top 100 Places to Eat
Tani Ahmed, owner of Sunbliss Cafe, shares her strategy for building a great team and a customer base who understands her mission of health.
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