Podcasts

Hear from Editor in Chief of Entrepreneur magazine, Jason Feifer, about embracing change so you can make decisions before circumstances force you to.

Discover how enthusiasm and thoughtfulness are the driving forces behind the success of two-time winner of Yelp's Best Bite on the Beach, the Think Greek restaurant in Florida, resulting in happy customers who feel the care that goes into every dish.

Hear from #5 on Yelp’s Top 100 Places to Eat, Adela’s Country Eatery, on how making everyone feel like family is their key to success.

Behind the Review celebrates 100 episodes of small business experience. Discover lessons learned and the most popular topics among entrepreneurs.

In this episode, hear how Shannon Newton, owner of Dogpatch Games, used customer service, event planning, and thoughtful pricing to turn his board game business into a staple of his community.

Small business owners know that they put their heart and soul into their businesses, but how much of their own personality should shine through? We take a closer look at how using authenticity in person and online can build a bigger and stronger business.

In this episode, Emily sits down with her life partner and owner of Top 10 Collectibles to dig into how you can create connections with your customers virtually and put a personal touch on things to show you care.

A successful business will oftentimes need to expand to multiple locations—but where do you start? Hear advice from two entrepreneurs about how to know when it's time to expand and key strategies to make the process easier.

Jason Feifer, editor in chief of Entrepreneur Magazine, shares his proven strategies for retaining angry customers and building trust. Plus, learn to use his advice when responding to Yelp reviews.

Some of the best advice business owners can get about how to improve operations, offerings, and the total customer experience comes from the customers themselves. Learn more in this episode of Behind the Review.

After years of working as a lawyer, Ninette Wassef decided it was time for a change. She opened Chrome Cycle Studio in Los Angeles, where she has built a community of loyal customers by providing a welcoming culture, quality classes, and a personalized experience.

Tina Youkhana started her flower shop in her garage and overcame the pandemic when it hit right as she opened her first store. Now, she's sharing her strategies for creating customer relationships that last a lifetime.

Hear how a family-run restaurant in Texas has survived over 30 years in business through principles of creativity, self-care, and customer service.

Cate Luzio left behind a career in corporate banking to found Luminary, a professional education and networking platform. Hear about her start-up experience and how the community-centered business weathered the pandemic. 

Hear how husband-and-wife team Ash and Sophea Cordona spotted an opportunity to buy Donutopia—and turned it into one of the most popular donut shops in San Angelo, Texas.

In this episode, Emily is joined by Jeremy Julian, host of The Restaurant Technology Guys podcast, to discuss the importance of technology and how it can increase revenue and streamline operations for any small business—even if the tech isn’t customer facing.

With a knowledgeable staff, a warm and friendly atmosphere, and incredible craft beers, San Angelo's SoCo Taphouse has become a home away from home for regulars. Emily chats with Yelp reviewer Josh H. and owner Brandon Gardner about how SoCo made itself “The Cheers of Beers.”

In this episode, Emily is joined by the director of market insights at SOCi, Damian Rollison. SOCi is a data-driven platform that empowers brands to scale their presence across local search and social media—the two discuss how you can leverage engagement to improve your online presence and simplify multi-location operations.

Business owner Kristin Near knows that patience is a virtue. Her new staff members are trained throughout an internship that can last months. She also focuses on building brand awareness through intentional, incremental growth—a strategy that has sparked stellar customer referrals and online reviews.

Hear from several business owners about how they use online reviews to strengthen their business practices, boost morale, and encourage customers to return again and again.

In this episode, Emily is joined again by Yauss and Sascha of the Texas craft bakery Skull & Cakebones to take a deep dive into their mental health journeys and how it has impacted their business. They also provide tips on how to ensure you’re bringing your best, healthiest self to work.

Duran Central Pharmacy is more than just a place to pick up a prescription—it's also home to a gift shop and beloved restaurant. Learn how owner Mona Ghattas caters to multiple audiences and has kept what works but also evolved to keep up with the times.

Dogue Spa, a unique dog grooming salon in West Hollywood, California, does standard grooming, but it also uses color to make dogs look extra snazzy. Humans and dogs alike have been known to treat Dogue as a second home, where customers trust the experienced staff to go above and beyond.

The experience at Uncommon Closet—a tailoring and custom clothing business—is intentionally inclusive. Hear how the emphasis on creating a positive, gender-affirming customer experience has remained throughout the business’s evolution.