4 steps to a successful review response strategy
Photo of The Candle Pour from Sarah S. on Yelp This episode of Behind the Review features highlights from our past two seasons on one of the most-discussed...
Topic: Behind the Review
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In the Behind the Review podcast from Yelp and Entrepreneur Media, we dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.
The posts below take a deeper dive into those conversations. To subscribe to the show and read more, click here.
168 posts in Behind the Review
Setting the tone of your business through your actions
Ashley Tedesco and her husband Sal own Paluca Trattoria, an Italian restaurant at the end of Fisherman’s Wharf in Monterey, California. Their location puts...
Using reviews to help your business shine and improve
Jeff Toister, author of The Service Culture Handbook, shares ways that business owners can analyze online reviews to save time and improve their business.
Authenticity in teambuilding with The Quarter Creole Cuisine
The Quarter Creole Cuisine has the trappings of a fine-dining experience: Golden chandeliers, thoughtfully plated dishes, and live music flood the space with...
Moving from adventure to crisis mode and back again
Almost everyone has experienced the disappointment of missing out on a favorite menu item. It can be crushing, especially if you’ve driven for miles in...
Prioritizing customer needs, not just the sale
In skiing, blazing a trail means making it better for the next adventurer. If you’re the first to a mountain after a night of thick snow in Tahoe City...
Building a business that can run without you
Buying a home is not a decision people make lightly. It often involves a long-term commitment with a price tag of hundreds of thousands of...
How a 90-year-old theater endures hardships and shapes community
There’s nothing like the experience of watching a film in a movie theater—the heart-pounding action, mystery, and romance of the silver screen amplified...
How an entertainment company trains a team to rely on
Once a one-man operation, Tempoe Entertainment DJs in Long Beach, California, has grown into a network of more than 16 DJs and 30 employees. But owner Ryan...
Being intentional in practice and presence
A bad dye job is hard to hide, which is why Yelp reviewer Jenn R. made it her mission to find the best salon in New York City for her first balayage—a...
How Cranky Al’s remains a community staple
If you make the trip to Cranky Al’s, you’ll probably see owner Joey Carioti clearing tables or chatting with customers. As a community staple in the...
Looking back at the year in reviews
When we first started this podcast, our aim was to dig deeper into the business lessons that can be discovered on both ends of a Yelp review. As 2021 comes to...