How an ice cream shop chain keeps it local across 25 locations
Owner Kim Malek shares how West Coast ice cream hub Salt & Straw perfected the formula for local flavor across 25 locations and five states.
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
178 posts in Behind the Review
A serial entrepreneur’s advice on how to effectively talk to people
Communicating about your needs, wants, and fears can be a daunting obstacle for any business owner. Serial entrepreneur Jill Salzman divulges her best tips for talking your way to true success.
How a Marriott hotel uses and responds to customer feedback
A Sheraton Grand manager shares how feedback boosts business at a resort known for its customer service and “can-do spirit.”
Tips from a top service pro: 3 principles for making customers for life
Responsiveness, expectation setting, and transparency help one of America’s favorite mom and pop shops, a carpet cleaning business, inspire reviews and referrals.
3 customer service tips to go the extra mile
David Sodemann, co-owner of Boho Camper Vans, unveils his secrets to business success and how he maintains a close relationship with his customers even while they’re on the road.
Home service success: 4 tips for improving your customer service with empathy
Ben and Jenny McAvoy, owners of Insectek Pest Solutions, aim to put customers at ease in the face of stressful pest encounters.
How Yelp Elites bring attention to local businesses
A Yelp Elite reviewer shares what matters most to her as a customer and how her reviews have helped local businesses thrive.
One of America’s favorite gyms shares tips for creating a sense of belonging
The Little Giant Muay Thai co-founders Kru Chon and Nate Bennett share three ways they lead from the heart to create a sense of belonging and community.
Embracing change and reinvention in your small business
An unexpected turn in Angela Shen’s career path helped her uncover a new passion and redefine success as a two-time entrepreneur.
‘We’re feeding humanity:’ building a legacy of culinary hospitality
Meet Viet Nguyen, CEO and executive chef of Kei Concepts, a restaurant group with a mission to feed and inspire the next generation of Vietnamese Americans.
Customer service training conquered in 3 easy steps
Customer service expert Jeff Toister shares his three fundamentals of customer service training to supercharge your team’s next training session.
How a solopreneur maintains a perfect 5-star rating on Yelp
Trickery owner Aaron Rabkin shares the magic behind his solo business, which has maintained 100% 5-star reviews over six years of operation.
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