‘You can find your crowd:’ how Color Me Chula helps customers feel at home
From colorful shag cuts to outstanding customer service, stylist Jackelyn Madrigal and her wife Monica have created a pampering space that feels like home to the LGBTQ Mexican American community in Fresno, California.
“Build the plane as it’s taking off”: tips on partnership, pivots, and working through fear
At The Juicy Leaf, a colorful Los Angeles plant shop, Felix Navarro and Felipe Abrahão curate their space carefully—down to every last succulent, incense...
The top 3 things you should do with your customer reviews
Elizabeth Sexton, marketing director of Aligned Modern Health, shares elements of her marketing strategy that boost review engagement—starting with three key places to display your reviews.
Changing the narrative around Korean cuisine in D.C.
Anju and Mandu are among the restaurants featured on HBO Max’s series Take Out with Lisa Ling. Hear more from the restaurant owners as we take a deeper dive into their stories.
5 tips on building an authentic online presence
Shawn Walchef, owner and founder of Cali BBQ Media and Cali Comfort BBQ, shares five tips for building an authentic digital reputation.
4 steps to a successful review response strategy
This episode of Behind the Review features highlights from our past two seasons on one of the most-discussed topics: how businesses respond to reviews.
Setting the tone of your business through your actions
Discover 3 expert tips from Ashley and Sal Tedesco for making a memorable impression on Monterey visitors—insider advice trusted for over 20 years, even by Big Little Lies director Jean-Marc Vallée!
Using reviews to help your business shine and improve
Jeff Toister, author of The Service Culture Handbook, shares ways that business owners can analyze online reviews to save time and improve their business.
Top 100 winner 016 Restaurant puts a touch of Serbia in every dish
At 016 Restaurant & Sandwich Shop, Serbian traditions form the basis of the chef’s farm-to-table creations. Plus it's home to a 4,000-pound meat smoker.
‘You pull in your people:’ uniting 3 generations of Cuban-American cooking
The Andrade family helped define Miami cuisine, from Latin-Asian fusion to traditional Cuban cooking. Now, chefs Nancy and her daughter Eileen share how they’ve nurtured and evolved the family legacy for a new generation.
How to spot small business burnout and find the right remedy for you
Key business takeaways For small business owners, burnout is an occupational hazard—learn when to take breaks and ask for help The more you care...
Lessons on business growth with thriving plant shop, Plantiitas
Self-described “plant daddies” Anthony Diaz and Kevin Alcaraz dive deep into lessons from opening Plantiitas, a brick-and-mortar shop where they share a love of plants and their mental health benefits with the Long Beach community.
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