Putting yourself in the customer’s shoes
“It’s an experience and not just a yoga class,” said Lindsay Kallberg, owner and founder of Ritual Hot Yoga. This week’s guest designed her entire...
“It’s an experience and not just a yoga class,” said Lindsay Kallberg, owner and founder of Ritual Hot Yoga. This week’s guest designed her entire...
Photo by Wyron A. Since the dawn of civilization, people have loved to complain by leaving critical reviews. The oldest known form of...
Discover how The Sparkle Bar sets itself apart with truly inclusive service, anticipating every client’s needs and creating a welcoming, customized experience for all.
Food waste is a massive problem for restaurants—find out the main sources, from kitchen mishaps to leftover plates, and how your business can fight back.
Discover 3 effective ways to respond to a critical review and turn negative feedback into an opportunity.
Staffing wisely and investing in employee development helped The Candle Pour evolve from hiring amateurs to crafting a top-notch guest experience.
A viral tweet and genuine hospitality helped Cuisine AuntDai become more than just a neighborhood restaurant—proving small businesses can win big with heart and honesty.
Discover how Angela Shen, founder of Savor Seattle, blends community impact and social causes into her business, supporting women-owned and local businesses every day.
In this episode, we learn how she and her team have created an unforgettable—and more importantly, irreplicable—experience for their customers.
To enhance your restaurant marketing plan, use these five free tools to stand out and attract new customers.
Discover how Natasha Burton, owner of Mixed Fillings Pie Shop in Jacksonville, Florida, found success during the pandemic by building strong community connections and delivering exceptional customer service. Learn how her passion and dedication turned challenges into opportunities.
Thank you to everyone who attended the summit! Session recordings are posted below and on Yelp’s YouTube channel. Yelp's first-ever Women in...