Giving your business an organizational makeover
Yelp reviewer Rae M. was spring cleaning when she realized her closets were bursting at the seams. Clothing, shoes, accessories—it was all too much to...
Topic: Behind the Review
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In the Behind the Review podcast from Yelp and Entrepreneur Media, we dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.
The posts below take a deeper dive into those conversations. To subscribe to the show and read more, click here.
168 posts in Behind the Review
The roadmap to creating a memorable dining experience
A modern Mediterranean restaurant in the heart of Miami, DOYA gives customers a multi-course dining experience straight from the owners’ kitchen counter.
Treating every customer interaction with intention and care
The first time Yelp reviewer Courtney M. took her 14-year-old black lab, Asher, to West Coast Animal Hospital in San Diego, she was a little wary. Especially...
Making chicken biscuit sandwiches is everything it’s cracked up to be
Photo from Victoria W. on Yelp Can a biscuit blow your mind? The owners of Austin sandwich shop Bird Bird Biscuit think so. With help from a “secret biscuit...
Making a house a home with House Meraki
The owners of House Meraki, an interior design firm in Denver, believe in making every space feel like home. They help clients through the often overwhelming...
Welcoming your customers with a grounded experience
Wine tastings have a stuffy reputation. High costs, a large learning curve—all of these elements can intimidate customers who simply want to try something...
Leading by learning and listening
Josh Campbell’s business is already a leader in residential heating and air in the Dallas, Texas, area. When customers call for assistance from Rescue...
Learning from your mistakes and making it right
Many businesses strive for a flawless customer experience. Lush Nail Bar is no different: The moment clients walk in from the hundred-degree heat in Gilbert...
Enhancing the customer experience through an elevated ambiance
There’s the outside world, and then there’s Milk + Honey. The Texas-based chain of nine spas (and counting) curates an atmosphere so unique and relaxing...
Impressing your customers with high-quality service, products, and care
Photo from Brick 3 Pizza When Daniela B.’s office celebrated her naturalization ceremony with a pizza party, she also hailed another milestone: her first...
Know what your customers want and how to deliver it
For Yelp reviewer Karen N., the best mornings start with Bagel Master. For years, the school bus driver parked her empty bus in the parking lot next door to...
Using online reviews to strengthen your business
No small business owner wants to get a negative review. But according to customer service consultant Jeff Toister, even negative feedback can help you refine...