Hiring slow and firing fast with The Candle Pour
Staffing wisely and investing in employee development helped The Candle Pour evolve from hiring amateurs to crafting a top-notch guest experience.
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
186 posts in Behind the Review
Finding success through philanthropy and the support of other small businesses
Discover how Angela Shen, founder of Savor Seattle, blends community impact and social causes into her business, supporting women-owned and local businesses every day.
Delivering a one-of-a-kind customer experience
In this episode, we learn how she and her team have created an unforgettable—and more importantly, irreplicable—experience for their customers.
When pies are the catalyst for important conversations
Discover how Natasha Burton, owner of Mixed Fillings Pie Shop in Jacksonville, Florida, found success during the pandemic by building strong community connections and delivering exceptional customer service. Learn how her passion and dedication turned challenges into opportunities.
Scaling inspiration and confidence through dance
By focusing on accessibility and authentic community, DivaDance has grown from a local studio to a multi-state franchise that transforms lives through dance.
Creating a cultural exchange at the salon
Explore the story behind Magnum Opus Hair Salon, where clients experience more than haircuts—thanks to Clinton Jones’ passion for cultural exchange and thoughtful artistry.
Melding cultures one mochi muffin at a time
In this episode, we talk with Sam about the story behind the bakery, their commitment to quality, and how the mochi muffin came to be.
How self-confidence built a cupcake empire
Determination and resilience drove Mignon Francois to create The Cupcake Collection, showing you don’t have to start with passion to achieve bakery business success.
A jewelry store’s take on ownership mentality and conscious spending
Building meaningful client relationships and sticking to core values are central to Adornment + Theory’s success as a boutique jewelry shop in Chicago.
Great customer service starts at the top and flows through this entire HVAC company
Explore the customer-first approach that sets Rescue Air Heating and Cooling apart when handling urgent air conditioning repairs across Texas.
An antique shop delivers more than just hidden gems
Learn how Peg Leg Vintage owner Krisi Hora grew a loyal following by handpicking unique antiques and finding digital success during the pandemic.
A dynamic combination of hospitality and digital marketing
A full business reset and cutting-edge digital tactics helped Cali Comfort BBQ survive and succeed, proving resilience in the face of extraordinary challenges.
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