Topic: Reviews

Three Yelp community managers share tips for making meaningful connections with customers who care.

Yo’ Mama’s in Birmingham, Alabama, serves a diverse crowd. Owner Crystal Peterson shares how she caters to each segment of her customer base.

Reviewers rave about the ambiance at San Jose’s first Black- and woman-owned coffee shop. Co-owner Be’Anka Ashaolu explains why.

At the fast-casual rice bowl chain FIELDTRIP, James Beard Award winner Chef JJ Johnson constantly evolves his business model to better serve the community.

The owners of Oakwell Beer Spa share how they educate first-timers and deliver on their promise to provide relaxation for all.

Whether you make updates to your page daily, monthly, or quarterly, figuring out the timing of crucial tasks can help you get the most out of Yelp.

Trickery owner Aaron Rabkin shares the magic behind his solo business, which has maintained 100% 5-star reviews over six years of operation.

Alok Ahuja, CEO and co-founder of Trexity, explains how he uses feedback to improve his local delivery company and shares his tips for responding to reviews.

Carmen Sturniolo, owner of Ambitious Athletics, takes the intimidation factor out of fitness by having consistent conversations with customers.

Cincinnati Community Manager and Yelp Elite Bailey Dixon answers business owners’ burning questions about Yelp reviews and the people who write them.

Business owners and experts weigh in on best business practices, from marketing to customer service to embracing their authentic identities.

To help make sure your page is in great shape on the first try, check out these common mistakes to avoid.