Topic: Customer service

As a small business owner, you are the face of your operation. You set the tone for your team, and you answer to your customer’s expectations. But between...

Photo by Aaron Burden Sometimes the smallest touches have the biggest impact. You don’t need to go over-the-top or spend your entire marketing budget to...

Editor in Chief of Entrepreneur Magazine Jason Feifer answers a crucial question: Is it possible to retain an angry customer?

Reviews are one of the most important aspects of your online presence as a small business. Get into the minds of your customers to see what inspires them to leave reviews.

Food and family are forever intertwined at the #1 restaurant on Yelp’s Top 100 2023—a Hawaiian-Korean eatery dedicated to breaking barriers and treating customers as family.

Whether trying a new fitness class or hiring an electrician for the first time, customers can be intimidated by new experiences. As small business owners...

For Boite de Fleurs founder Tina Youkhana, thinking out of the box as a small business owner led her to the inside of a box. Seeing a need for more florist...

Chef Jason Helfer founded Peasant Village with his father on the principles of creativity and great customer service. After thirty years in business, Jason continues to innovate upon his family legacy with techniques that make the residents of San Angelo feel like VIPs. 

Kristin Near, owner of Botanica Skin and Brow Studio, shares the steps she takes to inspire customers to refer her business.

Nearly 30 years in business has taught this NYC florist how to not only keep customers coming back but also how to turn them into word-of-mouth champions.

Charlotte Schmidt shares four strategies that encourage Robbins Brothers customers to say “yes” to a lifelong relationship.

There’s no perfect checklist for business success, but these entrepreneurs and business leaders have learned valuable advice for growing and thriving within their communities—and now they share the wealth with you.