Topic: Customer service

In the business of invigorating their community, Susie and Lewis Cooper of the Elk Rapids Marina and Dam Shop have built a cafe, repair shop, boat retailer, and community space, all wrapped up in one.

Photo from Nola Bliss Massage When a customer is booking a massage, the last thing they want is a stressful experience. But the truth is that even just booking...

From colorful shag cuts to outstanding customer service, stylist Jackelyn Madrigal and her wife Monica have created a pampering space that feels like home to the LGBTQ Mexican American community in Fresno, California.

Anyone who’s worked in or owned a restaurant knows it can be a demanding profession. Oftentimes, what keeps us engaged and happy to serve are the people...

East Los Musubi is among the restaurants featured on HBO Max’s series Take Out with Lisa Ling, now streaming all episodes. Hear more from the...

Nearly everyone who’s bought a car has a horror story about their experience: feeling pressured into buying a car they didn’t want, watching the price...

Ashley Tedesco and her husband Sal own Paluca Trattoria, an Italian restaurant at the end of Fisherman’s Wharf in Monterey, California. Their location puts...

Jeff Toister, author of The Service Culture Handbook, shares ways that business owners can analyze online reviews to save time and improve their business.

Photo by Sam Lion Highly successful businesses share a common trait: They’ve made the customer experience effortless. And we’re not just talking about the...

Here are eight content themes you can use as guidance for your Yelp Connect posts, helping you spark interest and action with your customers.

Now more than ever, businesses are going through a lot of changes on a weekly or even daily basis. It’s important to update online info about your...