3 lessons for success in opening a second storefront
Keith Zeiler, owner of Paws on Chicon, has one goal: to make every dog's life better. See how he opened a second location to better achieve that goal.
Topic: Customer service
Customer service shapes every interaction people have with your business. Consistently surpassing expectations can help set your business apart, build lasting loyalty, and turn happy customers into advocates for your brand. Get actionable tips to elevate your customer experience and drive growth.
100 posts in Customer service
How a small-town Michigan marina is changing the role of business in the community
In the business of invigorating their community, Susie and Lewis Cooper of the Elk Rapids Marina and Dam Shop have built a cafe, repair shop, boat retailer, and community space, all wrapped up in one.
3 tips for putting comfort into the customer experience
Sara Albie, owner of Nola Bliss Massage in New Orleans, shares lessons for streamlining the customer experience and ensuring that each client walks away feeling comfortable and satisfied.
4 customer service tips to surpass expectations
Brian Streeter, Cakebread’s culinary director, shares his insights on customer service that surpasses expectations.
‘You can find your crowd:’ how Color Me Chula helps customers feel at home
From colorful shag cuts to outstanding customer service, stylist Jackelyn Madrigal and her wife Monica have created a pampering space that feels like home to the LGBTQ Mexican American community in Fresno, California.
The 360 customer experience starts at the hiring process
At CALA in Scottsdale, Arizona, General Manager Rob Meir recognizes the power of a team player and crafts his staff interviews to identify potential employees who exude a positive attitude.
A place to belong: East Los Musubi serves up culture and community in LA
East Los Musubi is among the restaurants featured on HBO Max’s series Take Out with Lisa Ling, now streaming all episodes. Hear more from the restaurant owners as we take a deeper dive into their stories.
‘This is not a customer. This is a relationship:’ Auto House on how repeat customers build long-lasting business success
Auto House Tempe shares some tips that any small business can apply to build a solid word-of-mouth marketing foundation.
4 steps to a successful review response strategy
This episode of Behind the Review features highlights from our past two seasons on one of the most-discussed topics: how businesses respond to reviews.
Setting the tone of your business through your actions
Discover 3 expert tips from Ashley and Sal Tedesco for making a memorable impression on Monterey visitors—insider advice trusted for over 20 years, even by Big Little Lies director Jean-Marc Vallée!
Using reviews to help your business shine and improve
Jeff Toister, author of The Service Culture Handbook, shares ways that business owners can analyze online reviews to save time and improve their business.
Prioritizing customer needs, not just the sale
Discover how Brendan Madigan and Alpenglow Sports in Tahoe City, CA, foster a welcoming community for adventurers of all levels—blazing new trails in skiing, customer service, and mountain culture while making every visitor feel at home.
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