
3 lessons for success in opening a second storefront
Keith Zeiler, owner of Paws on Chicon, has one goal: to make every dog's life better. See how he opened a second location to better achieve that goal.

3 tips on hiring, marketing, and making history from a Texas brewpub
San Angelo is a small town in West Texas, hours from the flashier cities in the Lone Star State, but it’s filled with 5-star businesses that help put the...

How to monetize food waste with Too Good To Go
Photo by Les Kaner Key business takeaways Signaling your commitment to sustainability can be a big draw for socially conscious customers, who are...

A behind-the-scenes look at the Yelp community team
Yelp community managers (CMs) and members of the Yelp Elite Squad work together across the United States to bring attention to the best small businesses in...

3 tips for putting comfort into the customer experience
Photo from Nola Bliss Massage When a customer is booking a massage, the last thing they want is a stressful experience. But the truth is that even just booking...

How to boost your business’ social media with video
Thousands of potential customers browse Instagram Reels, Tiktok, and other video platforms every day—eager to catch a behind-the-scenes glimpse from a...

4 customer service tips to surpass expectations
It’s always easier to keep a customer than to create a new one—but what are the distinct steps to retaining a regular? For Cakebread Cellars, a family-run...

‘You can find your crowd:’ how Color Me Chula helps customers feel at home
From colorful shag cuts to outstanding customer service, stylist Jackelyn Madrigal and her wife Monica have created a pampering space that feels like home to the LGBTQ Mexican American community in Fresno, California.

“Build the plane as it’s taking off”: tips on partnership, pivots, and working through fear
At The Juicy Leaf, a colorful Los Angeles plant shop, Felix Navarro and Felipe Abrahão curate their space carefully—down to every last succulent, incense...

The top 3 things you should do with your customer reviews
Photos from Aligned Modern Health on Yelp Everyone’s heard the phrase “show, don’t tell.” Aligned Modern Health, a non-invasive, natural health care...

Changing the narrative around Korean cuisine in D.C.
Anju and Mandu are among the restaurants featured on HBO Max’s series Take Out with Lisa Ling. Hear more from the restaurant owners as we take a deeper dive into their stories.

5 tips on building an authentic online presence
When Shawn Walchef, owner and founder of Cali BBQ Media and Cali Comfort BBQ, tells his business’s story, he doesn’t sit in front of the camera talking...
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