Emily Washcovick

Learn why negative online reviews are an asset, not a liability, and discover expert strategies for responding, improving customer service, and building trust with your audience.

Learn how Perfect Pizza’s owner combines fresh ingredients, genuine hospitality, and a mission to fill food gaps—creating a beloved neighborhood spot with plans for growth.

See why guests love Tortoise Supper Club—where gorgeous décor, sophisticated menus, and a warm, personal touch create an unforgettable supper club experience in downtown Chicago.

Learn how Viviana Langhoff successfully expanded Adornment & Theory by building connections, researching commercial spaces, and balancing ambition with practical business planning.

Discover how Eagle Eye Roofing in San Antonio builds loyalty with top-notch work, fast response times, and outstanding communication for every customer, big or small.

Find out how Aligned Modern Health combines a full spectrum of non-surgical therapies with a patient-focused culture, making it Chicago’s choice for consistent, quality wellness.

In this Community Spotlight series from Behind the Review, Yelp Elite reviewer Josh H. invites his favorite local business owners to talk community building, business tips, and more.

“I learned all about Yelp because of a negative review.” That’s Nic Faitos, founder of New York City’s Starbright Floral Design. In the early days of...

Learn why The Cell stands out among New York’s art venues, with extraordinary immersive exhibits, artist engagement, and a welcoming spirit that draws visitors from near and far.

Discover how Fairmount Bicycles in Philadelphia was born from community need and owner Shelly Walker’s determination to turn a unique idea into a thriving local business.

Explore the success story of Urban Kayaks—proof that passion, customer care, and a unique experience are key to thriving in Chicago’s busy Riverwalk scene.

On an industrialized street filled with carpet cleaner and window businesses in Mount Vernon, New York, a bubble machine is going full blast. It sparks not...