Driving progress in the trades: expert advice from an HVAC pro and ServiceTitan industry advisor
ServiceTitan’s Angie Snow shares insights on the future of home services—from empowering women in the trades to evolving with new technology.
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
173 posts in Behind the Review
From customer to franchisee to CEO: Neil Hershman’s journey to froyo fame with 16 Handles
16 Handles CEO Neil Hershman shares how he scaled the New York-based frozen yogurt chain to an international brand and grew its franchise program from 30 to 150+ locations.
8 do’s and don’ts for home service success: setting prices, saying no, and becoming profitable
Service sales coach Joe Crisara dissects his biggest wins and mistakes from 42 years in the home service industry.
From Busy Philipps to your business: lessons in entrepreneurship
Busy Philipps shares insights on bouncing back from failure, winning over investors, and responding to critical feedback.
How a pastry shop made a viral trend its own
Tips for turning viral popularity into lasting success from the team behind Alexander’s Patisserie, who helped popularize the trendy flat croissant in California’s Bay Area.
Tax season made easy: a year-round checklist for small business owners
Tax experts Holland King and Shelly Abril break down a proactive checklist to help business owners stay compliant, minimize penalties, and make tax season stress-free.
A marketing roadmap to turn top customers into brand influencers
Founder of digital marketing agency Dialogue NYC Julianne Fraser shares her secrets for successful influencer marketing campaigns—starting with strong customer relationships.
From single location to national franchise: lessons in scalability, sustainability, and customer satisfaction
The president of Junkluggers, a national junk removal franchise, shares lessons in sustainability, scalability, and customer satisfaction.
3 management tips from a renowned restaurant duo
The dynamic duo behind James Beard Award semifinalist Sur Lie in Portland, Maine shares their complementary leadership styles.
What does a Yelp user look for when choosing a service provider on Yelp?
Dive into the thinking process of a Yelp user to discover how Request a Quote can help your business.
4 visibility tactics for businesses in low-traffic areas
Nomad Krav Maga owner Shane Langwell shares his creative solutions for spreading the word about his business on the outskirts of Las Vegas.
Yelp’s trends for 2025 and how to incorporate them into your business
Yelp Trend Expert Tara Lewis shares the key trends for 2025—see how you can leverage them to enhance your business offerings and better connect with customers.
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