Delivering a one-of-a-kind customer experience
In this episode, we learn how she and her team have created an unforgettable—and more importantly, irreplicable—experience for their customers.
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
172 posts in Behind the Review
When pies are the catalyst for important conversations
Discover how Natasha Burton, owner of Mixed Fillings Pie Shop in Jacksonville, Florida, found success during the pandemic by building strong community connections and delivering exceptional customer service. Learn how her passion and dedication turned challenges into opportunities.
Scaling inspiration and confidence through dance
Building a business that gives people confidence is much easier said than done. Replicating and franchising that concept—all while making sure the core...
Creating a cultural exchange at the salon
For Clinton Jones, owner of Magnum Opus Hair Salon, running a business is more than just selling a product—it’s about creating a cultural exchange...
Melding cultures one mochi muffin at a time
As a business, when you have a product that creates a line out the door, you pretty much know you’ve made it. This essentially proves that what you’re...
How self-confidence built a cupcake empire
Many people start their own business because of their passion for the industry—whether it’s cars, food, flowers, coffee. But that wasn’t the case for...
A jewelry store’s take on ownership mentality and conscious spending
When it comes to selling a luxury product, it’s important to create a relationship with the customer. What is their story? What is their motivation? You...
Great customer service starts at the top and flows through this entire HVAC company
When you’re in the air conditioning business in Texas, desperate calls from overheated homeowners are a part of daily life. And not so infrequently, they...
An antique shop delivers more than just hidden gems
Curating an inventory of quality antique pieces and hidden gems takes time, thought, and a keen eye. On this week’s episode, we speak with Peg Leg Vintage...
A dynamic combination of hospitality and digital marketing
The pandemic has impacted all businesses—from small to large, restaurants to fitness studios, nail salons to dentist offices—and each business has reacted...
An unexpectedly memorable candle-making experience
Creating a truly unique and memorable experience is rare. It takes an exceptional amount of thought, time, business acumen, and maybe a little bit of...
A noteworthy first for a small-town HVAC business
This week’s installment of Behind the Review features our first home services business: Temp Rite Services, a heating and cooling company in the small...
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