A playbook to navigating critical reviews
“I learned all about Yelp because of a negative review.” That’s Nic Faitos, founder of New York City’s Starbright Floral Design. In the early days of...
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
186 posts in Behind the Review
If you build an out-of-this-world experience, they will come
Learn why The Cell stands out among New York’s art venues, with extraordinary immersive exhibits, artist engagement, and a welcoming spirit that draws visitors from near and far.
Bringing solutions to your community
Discover how Fairmount Bicycles in Philadelphia was born from community need and owner Shelly Walker’s determination to turn a unique idea into a thriving local business.
Creating a fun and seamless customer experience
Explore the success story of Urban Kayaks—proof that passion, customer care, and a unique experience are key to thriving in Chicago’s busy Riverwalk scene.
Finding success as a rule-breaking solo entrepreneur
On an industrialized street filled with carpet cleaner and window businesses in Mount Vernon, New York, a bubble machine is going full blast. It sparks not...
Empowering your customers through trust and partnership
In this episode, you’ll hear how to build a reputation based on trust and how to provide customer value throughout the entire experience, even after the typical transaction period is over.
Sharing your authentic passion with customers
Learn how Tea and Milk’s founders built a thriving New York bubble tea shop by prioritizing quality, creativity, and an authentic connection with their customers.
Being relatable and reliable in your community
Discover how Wholeview Wellness in NYC redefines mental health and addiction care, blending compassion and professionalism for a welcoming, results-driven experience.
Balancing customer expectations and cultural integrity
Satisfying customers without compromising core values is the hallmark of Nice Day Chinese, where Chef Lucas Sin takes pride in every dish served.
Delivering high-quality experiences under pressure
Learn why Iris Tattoo stands out in Miami—offering stress-free, memorable tattoo sessions and a customer-first approach that keeps clients coming back.
Putting yourself in the customer’s shoes
“It’s an experience and not just a yoga class,” said Lindsay Kallberg, owner and founder of Ritual Hot Yoga. This week’s guest designed her entire...
Creating a truly inclusive customer experience
Discover how The Sparkle Bar sets itself apart with truly inclusive service, anticipating every client’s needs and creating a welcoming, customized experience for all.
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