A jewelry store’s take on ownership mentality and conscious spending
When it comes to selling a luxury product, it’s important to create a relationship with the customer. What is their story? What is their motivation? You...
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
178 posts in Behind the Review
Great customer service starts at the top and flows through this entire HVAC company
When you’re in the air conditioning business in Texas, desperate calls from overheated homeowners are a part of daily life. And not so infrequently, they...
An antique shop delivers more than just hidden gems
Curating an inventory of quality antique pieces and hidden gems takes time, thought, and a keen eye. On this week’s episode, we speak with Peg Leg Vintage...
A dynamic combination of hospitality and digital marketing
The pandemic has impacted all businesses—from small to large, restaurants to fitness studios, nail salons to dentist offices—and each business has reacted...
An unexpectedly memorable candle-making experience
Creating a truly unique and memorable experience is rare. It takes an exceptional amount of thought, time, business acumen, and maybe a little bit of...
A noteworthy first for a small-town HVAC business
This week’s installment of Behind the Review features our first home services business: Temp Rite Services, a heating and cooling company in the small...
How diversity and uniqueness make this makeup bar unforgettable
The inspiration to start a business can come from many places: to showcase a unique skill set, to make more money, to have the freedom of being your own...
A juicery with intention and purpose
Purpose matters, even in business. Whether that’s rooted in why you started your business in the first place or that x-factor that turns first-time...
An above-and-beyond floral experience
Pay attention to the details. We’ve all heard the mantra but taking it to heart and applying it to your business—that’s a different story. In our...
Behind the Review: A New Podcast Brought to You by Yelp and Entrepreneur Media
It’s no secret that customers want to have a positive experience and that business owners want to receive positive reviews. With that in mind, Yelp is...
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