Customer service training conquered in 3 easy steps
Customer service expert Jeff Toister shares his three fundamentals of customer service training to supercharge your team’s next training session.
Topic: Behind the Review
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In the Behind the Review podcast from Yelp and Entrepreneur Media, we dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, the podcast features conversations with reviewers and business owners about their experiences—whether it was one star or five—giving listeners behind-the-scenes insights into what was really going on.
The posts below take a deeper dive into those conversations. To subscribe to the show and read more, click here.
168 posts in Behind the Review
How a solopreneur maintains a perfect 5-star rating on Yelp
Trickery owner Aaron Rabkin shares the magic behind his solo business, which has maintained 100% 5-star reviews over six years of operation.
Inside an e-commerce expert’s review response strategy
Alok Ahuja, CEO and co-founder of Trexity, explains how he uses feedback to improve his local delivery company and shares his tips for responding to reviews.
Overcoming the intimidation hurdle for first-time customers
Carmen Sturniolo, owner of Ambitious Athletics, takes the intimidation factor out of fitness by having consistent conversations with customers.
How to maintain your small business magic as you grow
Ask yourself these three questions to preserve your small business strengths through growth and expansion.
Carved with kindness: how an engraver conducts business with empathy
Wade Dickinson, owner of Heirloom Engravers, proves that kindness is just as important as the quality of his work.
3 decades of inspiration from the family behind a Top 100 soul food spot
Sandra and Miguel Pittman landed #56 on Yelp’s Top 100 by serving soul food—and food for the soul—in the same kitchen for 34 years.
A Yelp Elite and Community Manager answers your burning questions about reviews
Cincinnati Community Manager and Yelp Elite Bailey Dixon answers business owners’ burning questions about Yelp reviews and the people who write them.
Business founders roundtable: bonding through the entrepreneurial experience
Three business leaders and Yelp for Business x Luminary fellows discuss educating, delegating, and humanizing the customer experience.
The key to Starbright’s steady growth: 3 lessons from 3 decades in business
Behind the Review’s first-ever guest returns to share three key lessons that helped him grow his small delivery startup to New York City’s go-to flower business.
5 tips for boosting your business’s reputation with media coverage
When Rachel Kellner and her husband bought Aigner Chocolates, they used PR strategies to catapult the longstanding chocolate shop into the spotlight.
How to make customer feedback central to your operations
“Mexican Mom” Gina Antimo shares three ways to make feedback central to your business—and why she changed her chicken quesadilla recipe based on a customer review.