3 decades of inspiration from the family behind a Top 100 soul food spot
Sandra and Miguel Pittman landed #56 on Yelp’s Top 100 by serving soul food—and food for the soul—in the same kitchen for 34 years.
Topic: Behind the Review
Every business wants good reviews, and every customer want a good experiences—but what’s really happening behind the scenes? On the Behind the Review podcast from Yelp and Entrepreneur Media, Host Emily Washcovick talks with business owners and reviewers to uncover the real stories behind every rating. Explore the posts below for insights from the show, and visit Yelp for Business to subscribe.
174 posts in Behind the Review
A Yelp Elite and Community Manager answers your burning questions about reviews
Cincinnati Community Manager and Yelp Elite Bailey Dixon answers business owners’ burning questions about Yelp reviews and the people who write them.
Business founders roundtable: bonding through the entrepreneurial experience
Three business leaders and Yelp for Business x Luminary fellows discuss educating, delegating, and humanizing the customer experience.
The key to Starbright’s steady growth: 3 lessons from 3 decades in business
Behind the Review’s first-ever guest returns to share three key lessons that helped him grow his small delivery startup to New York City’s go-to flower business.
5 tips for boosting your business’s reputation with media coverage
When Rachel Kellner and her husband bought Aigner Chocolates, they used PR strategies to catapult the longstanding chocolate shop into the spotlight.
How to make customer feedback central to your operations
“Mexican Mom” Gina Antimo shares three ways to make feedback central to your business—and why she changed her chicken quesadilla recipe based on a customer review.
Tips for making the customer experience more engaging and approachable
Earth & Me owner Kayli Kunkel introduces zero-waste newbies to a more sustainable lifestyle by putting fun back into the customer experience.
MF Strong’s Yelp journey—from starting her Yelp Page to getting her first client
After claiming her business on Yelp, Miriam Fried saw results within two weeks. Follow along to join her journey on Yelp, from updating her business information to getting her first client from the platform.
Bake storytelling into your business: 3 branding ideas from Best Damn Cookies
The team behind gourmet bakery Best Damn Cookies shares how they bake storytelling into their business model—from their menu and decor to their social media.
The ‘Daily 5:’ how to post on social media in 5 minutes or less
Meet the “Daily 5:” a five-step social media routine for posting once a day, in five minutes or less, from social media strategist Crystal Vilkaitis.
4 ways to build and expand your own small business network
How can you create a business network that’s built to last? Beyond just connecting with your regulars, deliver your mission to the community through mentorship, partnership, and events.
Educational marketing: 3 ways to reveal your value to customers
Photos of Sunbliss Cafe on Yelp As a small business owner, one of your top priorities is to care for your customers by delivering quality products, coming up...
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