Topic: Behind the Review

Reviews are an essential building block of business growth. Learn what inspired a customer at Think Greek to leave a detailed review—plus how you can use review feedback to evolve your business.

At the #5 spot on Yelp’s Top 100, customer service and sustainability go hand in hand. The small, take-out only restaurant turning excess produce into colorful noodle dishes proves the most successful sustainable initiatives are developed for the community, by the community.

In honor of Behind the Review’s 100th podcast episode, we’ve gathered memorable moments, the most popular episodes, a collection of the featured businesses, and much more.

Dogpatch Games owner Shannon Newton visualizes the customer journey in three stages: front porch, living room, kitchen. You ease them into the experience and show them what to expect—until they feel like part of the family.

As a small business owner, you are the face of your operation. You set the tone for your team, and you answer to your customer’s expectations. But between...

Photo by Aaron Burden Sometimes the smallest touches have the biggest impact. You don’t need to go over-the-top or spend your entire marketing budget to...

How do you know if you’re ready to expand your business? Two entrepreneurs break down the critical information business owners need to know before opening a second location.

Editor in Chief of Entrepreneur Magazine Jason Feifer answers a crucial question: Is it possible to retain an angry customer?

Whether trying a new fitness class or hiring an electrician for the first time, customers can be intimidated by new experiences. As small business owners, you...

For Boite de Fleurs founder Tina Youkhana, thinking out of the box as a small business owner led her to the inside of a box. Seeing a need for more florist...

Chef Jason Helfer founded Peasant Village with his father on the principles of creativity and great customer service. After thirty years in business, Jason continues to innovate upon his family legacy with techniques that make the residents of San Angelo feel like VIPs. 

Photo from Luminary Former finance executive Cate Luzio launched Luminary, a professional education and networking platform, as a self-funded venture in 2018...