Topic: Customer service

Customer service shapes every interaction people have with your business. Consistently surpassing expectations can help set your business apart, build lasting loyalty, and turn happy customers into advocates for your brand. Get actionable tips to elevate your customer experience and drive growth.

98 posts in Customer service

Balancing customer expectations and cultural integrity

It can be difficult to satisfy the wide variety of customer expectations while also maintaining the integrity of your business. For Chef Lucas Sin of Nice Day Chinese in New York City, he takes on this challenge with pride—recognizing and delivering what his customers want and also honoring the core values and mission upon which the restaurant was built.

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