4 storytelling tips for Black-owned businesses
Three Yelp community managers share tips for making meaningful connections with customers who care.
Topic: Reviews
Online reviews can lead customers to your business and provide opportunities to improve and grow in ways you might not have realized before. Knowing how to manage and respond to reviews is vital to building your business reputation and customer loyalty. Learn the secrets to unlocking the potential of your reviews here.
61 posts in Reviews
How market research helped this comfort food restaurant reach its target audience
Yo’ Mama’s in Birmingham, Alabama, serves a diverse crowd. Owner Crystal Peterson shares how she caters to each segment of her customer base.
5 ideas for small business ambiance that stands out
Reviewers rave about the ambiance at San Jose’s first Black- and woman-owned coffee shop. Co-owner Be’Anka Ashaolu explains why.
Why Chef JJ Johnson changed his business model based on reviews
At the fast-casual rice bowl chain FIELDTRIP, James Beard Award winner Chef JJ Johnson constantly evolves his business model to better serve the community.
Understanding the cycle of customer feedback
At local favorite MT Noodles, owner Justin Bui and his family prioritize customer service and feedback to deliver the best experience possible.
5 steps to building customer confidence
The owners of Oakwell Beer Spa share how they educate first-timers and deliver on their promise to provide relaxation for all.
How a Marriott hotel uses and responds to customer feedback
A Sheraton Grand manager shares how feedback boosts business at a resort known for its customer service and “can-do spirit.”
How Yelp Elites bring attention to local businesses
A Yelp Elite reviewer shares what matters most to her as a customer and how her reviews have helped local businesses thrive.
How a solopreneur maintains a perfect 5-star rating on Yelp
Trickery owner Aaron Rabkin shares the magic behind his solo business, which has maintained 100% 5-star reviews over six years of operation.
Inside an e-commerce expert’s review response strategy
Alok Ahuja, CEO and co-founder of Trexity, explains how he uses feedback to improve his local delivery company and shares his tips for responding to reviews.
Overcoming the intimidation hurdle for first-time customers
Carmen Sturniolo, owner of Ambitious Athletics, takes the intimidation factor out of fitness by having consistent conversations with customers.
A Yelp Elite and Community Manager answers your burning questions about reviews
Cincinnati Community Manager and Yelp Elite Bailey Dixon answers business owners’ burning questions about Yelp reviews and the people who write them.
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