Topic: Reviews

Cincinnati Community Manager and Yelp Elite Bailey Dixon answers business owners’ burning questions about Yelp reviews and the people who write them.

Business owners and experts weigh in on best business practices, from marketing to customer service to embracing their authentic identities.

Responding to reviews is an important part of any customer service strategy. Hear from five Yelp reviewers on what makes meaningful responses and how they help build customer loyalty.

Reviews are an essential building block of business growth. Learn what inspired a customer at Think Greek to leave a detailed review—plus how you can use review feedback to evolve your business.

In honor of Behind the Review’s 100th podcast episode, we’ve gathered memorable moments, the most popular episodes, a collection of the featured businesses, and much more.

Reviews are one of the most important aspects of your online presence as a small business. Get into the minds of your customers to see what inspires them to leave reviews.

Consumers are spending more consciously than ever, and according to a recent survey, 62% of respondents are trying to cut costs wherever they can. To help...

Businesses come in many shapes and sizes, but they all have one thing in common: the need to manage customer relationships. Damian Rollison, director of market insights at data-driven marketing platform SOCi, shares what to focus on and what to forget when it comes to review response management.

Kristin Near, owner of Botanica Skin and Brow Studio, shares the steps she takes to inspire customers to refer her business.

Your online presence is a reflection of the work you do with customers every day. A review response strategy can help you respond to feedback—both positive and negative—and turn them into a business advantage. 

A single review can tell you if a customer is happy or frustrated, but analyzing all your reviews can lead to insights that can help you generate more business—and in turn, more revenue.

Yelp's Small Business Expert Emily Washcovick busts some of the most common myths she hears from business owners about online reviews.