Topic: Reviews

Curious how Yelp reviews shape businesses? Explore favorite takeaways from a year of Behind the Review podcast episodes, highlighting the value of feedback and community support.

Hear how Closet America transforms chaotic closets into organized, beautiful spaces, thanks to dedicated staff, seamless customer service, and a top-to-bottom commitment to quality.

Don’t respond to online reviews without reading this first! We’ll show you how to reply to people who had a negative or positive experience.

Learn how Rescue Heating and Air in Dallas thrives through collaborative leadership, intentional hiring, and actionable feedback—discover tips for building a strong, trusted team.

At Lush Nail Bar in Gilbert, friendly staff, a welcoming vibe, and customer-first values create loyal clients who return for quality nails and exceptional service.

Learn why negative online reviews are an asset, not a liability, and discover expert strategies for responding, improving customer service, and building trust with your audience.

Discover how Eagle Eye Roofing in San Antonio builds loyalty with top-notch work, fast response times, and outstanding communication for every customer, big or small.

In this Community Spotlight series from Behind the Review, Yelp Elite reviewer Josh H. invites his favorite local business owners to talk community building, business tips, and more.

“I learned all about Yelp because of a negative review.” That’s Nic Faitos, founder of New York City’s Starbright Floral Design. In the early days of...

Learn how to use negative online reviews as a tool for business growth with expert Jeff Toister’s system for analyzing feedback and elevating customer service.

Learn how to use online reviews to your advantage with these 10 actionable tips to stand out, build trust, and boost your small business success.

Photo by Wyron A. Since the dawn of civilization, people have loved to complain by leaving critical reviews. The oldest known form of...